Henok D.
zero experience bad customer service…
zero experience bad customer service this is a scam.

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iEAGLE (ieagle.com) has 118 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Henok D.
zero experience bad customer service this is a scam.
Edd
I found iEAGLE through Kayak because it was listed one of the cheapest prices for my international trip. I started down the booking when I changed my mind and booked through another company with the same price that I was more familiar with. Even though I didn't completely finish booking, iEAGLE set me up with an account and profile in their system. (Which I was unaware of and it doesn't mention anywhere that I was setting up an actual profile with my sensitive information) Since that happened 4 days ago, they've literally called me 3 times per day and left messages and emailed me continuously. I finally had to block them on my devices and email. This is the worst part. There's no way to delete your profile from their system! You can only change/update your information, which I had to update with fake information in order for them to stop incessantly trying to contact me. Their selling tactics are incredibly invasive and you'll be locked into their system with your information forever just trying to price a flight. DO NOT GIVE THESE GUYS YOUR INFO.
Response from iEAGLEDec 24, 2025
Dear EDD, Thank you for taking the time to share your experience with us. We sincerely apologize if our communication felt overwhelming. To better understand your concerns and investigate the matter thoroughly, we would appreciate it if you could provide your account and contact details. This will help us identify and prevent similar situations in the future. When a visitor begins a booking on our site—even if the reservation isn’t completed—our system automatically creates a profile. This enables travelers to securely block and review itineraries and other travel details. Blocking seats is especially important as international flight availability can change rapidly depending on the travel season. Our calls and emails are designed to assist travelers in finalizing their bookings before prices increase or availability changes. Many customers find this proactive support valuable, as it helps them secure seats and the best deals in a timely manner. However, we understand that not everyone prefers this level of follow-up, and we sincerely apologize for any inconvenience this may have caused. We are committed to improving our communication practices and respecting each traveler’s preferences. Should you wish to discuss your experience further, please email us at [email protected] with your contact details. We would be glad to better understand your concerns and ensure such situations are avoided in the future. Your feedback is important to us as it helps refine our processes to balance proactive service with customer comfort. If you wish to delete your account at any time, please contact our team they will further assist you with your request. For any assistance, our customer service team is available 24/7 via phone, chat, and email. Warm regards, iEagle Team
Brett
I had a flight to Istanbul and no where did it say your passport needs to be 6 months from expiration to travel. I mean, what is the point of an expiration date if it doesn't matter. I called them and explained the situation and that i was working on an emergency passport. They would not change anything for me. They wouldn't do a credit, they wouldn't give me a discount off a new ticket, or help me out with taxes and fees since i blew 1300 on a ticket that i cant use. Absolutely horrible customer service. I highly recommend no one ever uses this company.
Sergey M.
They display fake prices on Kayak. Bait-and-switch tactics. I wasted a lot of time there.
Mohammad U.
Definitely poor service. I was try to changing my flight ticket. But they charge me way much different then original airlines website. I asked why ? They said this fare came from airlines. I also called airlines & asked how come so much different previous fare & new fare? But they said it’s only difference $100, but this fraud company charge $280 That’s mean they will took $180 from us. I won’t never use this . It’s better book directly from airlines website .
Brenda Penner Z.
Never use this travel agency. They do not take responsibility for their mistakes and they almost caused us to miss our returning flight from China because somehow they had input all the wrong passport information and my husband's and child's birthday and other information, even though everything was input correctly. Even before leaving the country they had changed our birthdays, all our birthdays were wrong when I called into our travel insurance that we booked through IEagle (all the years were off by one year later), even though we input all the years correctly. I had to be the one to call in to tell them they messed up l wasting my 2 hours. Stay far far away if you don't want to confirm that all the passport and birthdays are as you input it every step of the trip. Not the stress or the tears, honestly, especially when you are pregnant or have any children. They are incompetent it seems.
Michael P.
I booked a flight from LAX to Manila for $4080, put in the credit card information, and after I hit "pay" got a response that the ticket was now $400 more. Bait and switch that is fraudulent ... had to have my credit card cancel this dishonest transaction. Avoid at all costs
Carlton M.
They make it as difficult as possible for customers to cancel and receive refunds. The make up various amounts as cancelation fees.