IDSuperShopReviews of idsupershop.com

Response from IDSuperShopJul 23, 2015

Thank you for your feedback, we are equally disappointed that we had to cancel your order. Unfortunately we were not able to process your high value order as it did not meet some basic requirements for our credit card policy which is posted online at http://www.idsupershop.com/payment-options-return-policies. Since we provide products used for high secure applications we are required to follow strict policies for orders that ship to a residential address or use a personal email address. If you would like to consider a more secure form of payment we would be happy to assist and can ship out products same day or even set up for will call as we keep everything in stock. Thanks again for considering IDSuperShop where we are serious about security!

Response from IDSuperShopJul 23, 2015

Thank you for your feedback. We greatly appreciate hearing from customers that respect our strict credit card policies that are designed to protect the consumer. Since IDSuperShop orders often include high secure products which can be used for identity fraud, we are serious about security!

Response from IDSuperShopJun 24, 2015

Thank you for the feedback and for confirming that we refunded your money promptly. The item which you selected was a discontinued Canon camera and has not been available for several years through any supplier, so we apologize that you were allowed to place it in your cart. As part of our commitment to complete customer satisfaction we contacted you same day order was received with the goal of finding a suitable replacement as the description clearly stated that this item was discontinued. You were not interested in considering any substitutes but we did take your advice and updated the product description with more detail to discourage any future customers from making the same mistake. We hope you will consider IDSuperShop for future ID Badging needs as every customer has a real human being follow up to confirm you receive your order on time!