idjnowReviews of idjnow.com

I ordered a road case for a Denon Prime 4+ controller from IDJNow on 1/8/24. They shipped it off to me (Midwest) and it got here in two days. (1/10/24) Upon opening it, I found there was a manufacturing issue; one of the foam blocks that the controller sits on inside of the case had come unglued from the box. I contacted customer support, telling them the issue, and sending some pics. They promptly issued an RMA, and I was able to ship it back to them that day. I was stressed about getting a replacement in time, as I had a a gig coming up on 1/19/24. I relayed this to them, and they told me they would keep an eye out for my return, and expedite its processing. They received it late on Friday 1/12/24. 1/15/24 was MLK day, but they were able to ship to me on 1/16/24, with it arriving to me on 1/18/24, in time for my gig the next day. I honestly expected a headache and run around with the return, but was pleasantly surprised I got none of that from IDJNow. Great prices, fast shipping, and customer oriented customer service when needed. I don't normally write reviews for much, but felt their attention to the matter deserved one for sure. I will definitely will be recommending them, and looking to them for future purchases.

They attached the wrong tracking information to my order and i didn't notice it until two days before it was supposed to be delivered. I called them and spoke to a guy who said their shipping team was gone for the day and he would get it sorted out the next day. I waited till 10 am the next morning and called back. He said shipping had responded to his email and that it would go out today and he would send me an email with the updated tracking. I never got the email or an update. So i'm not getting the product i paid for on time and now im wondering if im even going to get it at all. This company was IDJNOW selling on REVERB. It appears as tho Reverb just acts as a broker for sketchy companies. You're better off just dealing with the reps at sweetwater, at least their tracking and customer service is a notch above... *Edit: Just got updated tracking and an email apologizing for the issues. Atleast thats something.

Fantastic Prices, and item shipped promptly and well packaged. Ordered a bag for my JBL PartyBox, and their price was about half of everyone else - even with upgraded shipping. I saw other recent negative reviews, so felt I needed to give an attaboy. Thanks!

Idjnow was not at fault it was my mail carrier who can't seem to read. Delivered to wrong mailbox.

SCAM ALERT, SCAM ALERT

I ordered a laser from idjnow.com and received a lower end version of the laser that is almost identical in outward appearance. At the time of my purchase only the higher end version of the laser was available. A few months later the lower end model (1.2 watt vs 2.5 watt) became available and selling for a lower cost. At this point I realized, based on some subtle differences, that the laser I had received was that of the lower end model. I contacted several customer service reps at idjnow simply requesting the item I had purchased im return for the incorrect item they had shipped. The response was the same with all reps refusing to assist in the matter because the item was outside of the 30 day return window. Their only consolation was offering that I repurchase the item with a 10% discount, a discount they normally run as promo on their website anyway. They were essentially selling the cheaper versions of the laser for a higher cost and getting away with it because the products were nearly indistinguishable, particularly since they didn’t even offer the lower end version as a sales item at that time. Very shady business practice and horrible customer service. I would highly recommend avoiding this company.

In 2016, I was hit by a drunk driver while walking across the street. Everything changed and it resulted in being unable to stare at a screen for too long without experiencing severe migraines. Working long hours as a Graphic Designer and Art Director was no longer possible. DJing literally saved my life, and the amazing people who supported my events, and trusted me to provide entertainment for their weddings and many other special events allowed me to work for fewer hours. The only problem was lifting heavy speakers, which was required even with hydraulic lift stands. This year, after a Wedding advance, as well as selling most of my previous DJ equipment, I asked the incredible people at iDJ Now what condition their used like new EV Evolve 50 line array speakers were in, given that used DJ gear isn't something I've purchased before. When they understood why I was concerned, they offered a Brand New pair at a price that's above a used set, but well bellow the regular MSRP if I purchased them within a certain time frame. Once a second event advance came in, even though it was 2 days after their initial time frame, they upheld their original offer and sent me a perfectly packed pair with no package damage at all, despite the weight and size of the Evolve 50s. After buying both, it only made sense to buy the official padded Evolve sub-woofer covers from them as well. By this point, iDJ Now were not only reliable, but they always offered me great advice, with Amazon Prime level delivery speeds. Their in depth product knowledge went a long way in terms of quickly building consumer trust. By now, I had already purchased 4 items from them. Even the simple Evolve sub-woofer covers were sent with care, despite being made of densely padded canvas material. After that, another event came up, and it only made sense to buy the ADJ Ikon IR Projector from iDJ Now, largely because they were nothing short of incredible when it came to every order I placed. Once again, it came in quickly, brand new, and well protected from a packaging standpoint. The same event also resulted in buying the ADJ Entour Chill, which provides a dancing on clouds style effect for Weddings. iDJ Now price matched another bundle from a competing company, and they included extra high quality fog fluid, which is combined with regular crushed ice, or dry ice, to provide low lying, cloud resembling fog. Within the next few months a new pair of ADJ Focus Pros will also be purchased from them. Given how much I spent on DJ gear in a short time frame from iDJ Now, if there's any DJ equipment they have, they'll always be my first choice. The EV Evolve 50s they sold me sound fantastic, and I'm truly grateful for their offer because my DJ gear has always been kept wedding event ready, so having a new pair of the Evolve 50s offered me incredible peace of mind. The Evolves have also cut my set up time to 13 mins from 40 mins in terms of just DJing, and from 45-55 mins, to 35 mins or less, for my far more elaborate Wedding set up. The most important thing for me is how the Evolves alleviate a lot of nerve pain because they're sub-woofer is only slightly lifted from my mini cart on to the floor. The magnetic speaker column that connects to their sub weighs just under 10 pounds, so heavy lifting isn't required. iDJ Now has been truly patient, especially with all of the questions I've asked, while also being equally price competitive. This review comes strictly from my experiences, which have been nothing but positive in terms of every metric, from customer service, and product knowledge, to proper shipping and handling.