Harry S.
Orders and Shipping issues
What is the problem with this company between processing orders, packging, labling, shipping with UPS. It has never been a smooth process on several of my orders. Had to follow up to get tracking number or status update. Customer Service is good with correcting problem, but it should not always come to that
Response from idjnowJan 28, 2025
Thank you for your feedback, and we sincerely apologize for the issues you’ve experienced with your orders. We understand how important it is for the ordering and shipping process to be smooth and hassle-free, and we’re sorry to hear that this has not been your experience with us. While we’re glad to know that our customer service team has been able to address your concerns, we fully agree that it shouldn’t have to come to that. Please know that we are actively working to improve our order processing, packaging, and shipping workflows to ensure a more seamless experience for all of our customers. We appreciate your loyalty and your patience as we work toward providing the high standard of service that you deserve. If there’s anything else we can assist with, please don’t hesitate to reach out directly at [email protected] or by phone at 800-355-7746. Thank you for giving us the opportunity to improve.