Cody P.
They attached the wrong tracking…
They attached the wrong tracking information to my order and i didn't notice it until two days before it was supposed to be delivered. I called them and spoke to a guy who said their shipping team was gone for the day and he would get it sorted out the next day. I waited till 10 am the next morning and called back. He said shipping had responded to his email and that it would go out today and he would send me an email with the updated tracking. I never got the email or an update. So i'm not getting the product i paid for on time and now im wondering if im even going to get it at all. This company was IDJNOW selling on REVERB. It appears as tho Reverb just acts as a broker for sketchy companies. You're better off just dealing with the reps at sweetwater, at least their tracking and customer service is a notch above... *Edit: Just got updated tracking and an email apologizing for the issues. Atleast thats something.
Response from idjnowJan 28, 2025
Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the initial confusion with your tracking information and for any delay in communication on our part. While we’re glad to hear you’ve since received updated tracking and an apology, we understand how frustrating this situation must have been. We’d also like to clarify that many reputable retailers, including Sweetwater and others, sell through online marketplaces like Reverb. These platforms provide additional options for customers, but any issues with orders are handled directly by the seller, as we have done here. Please know that we take feedback like yours seriously and are always working to improve our processes to ensure a better experience in the future. If you have any further concerns or need additional assistance, don’t hesitate to contact us directly at [email protected] or 800-355-7746. Thank you for your patience and understanding.