IdentityIQReviews of identityiq.com

The empathy and patience

I spoke a young lady named Ashley and was very pleased with her help. She is knowledgeable, friendly, empathetic and I hope that you realize what a wonderful and valuable ambassador she is for your company. I'm the sort of person who reports customer service. Especially when it is exceptional. Please thank her for me.

Used them when I was working on my credit. It was easy to use. Would use them again.

I had a problem getting to the website and I talked to one of the managers and she rectified the problem thank you very much

I have no recollection of signing up with this company. I just started noticing this charge on my card. So I just shut my card off since I don't use it anyway. Since January I have seen them try to charge my card roughly 4x a month. Seems like a pathetic business model to me. Stay away from this company and keep an eye out for strange charges on your card.

Customer service has went WAY downhill. My credit repair company uses them. When we have an issue, we only get voice-mail for customer service. If we DO get to wait on hold, we wait on hold for 12 minutes and THEN go to voice-mail. They won't Last long at this rate. Yall need to provide your credit repair partners with their own department to call. It's so unprofessional when we have a client on the phone with us. Ridiculous. I'm losing money because we still use yall.

Great agent was very helpful with understanding my credit and what I could do to better my credit . Very professional. He really made my day . I could feel his passion for helping people who just want to build their credit . He deserves a raise .

I started getting charges from this company. I did not know why as I did not sign up and was not using their service. I spoke with Chris Toledo. She was very pleasant on the phone and helped me to determine the cause of the charges and cancel the account. She also refunded the charges and was very understanding. She spent time on this matter until the issue was resolved and was very easy to get in contact with. This was the best customer service I have had in a long time!