IdealVitaminsReviews of idealvitamins.com

Response from IdealVitaminsMay 7, 2015

Dear Tamar, We sincerely apologize for any inconvenience. The traumeel does come in an ointment but it looks like you ordered the gel instead. The picture of the gel is very similar to the ointment so we understand the confusion and are going to update our site immediately. In regards to your order, we would be happy to ship you the ointment in exchange for the gel. We apologize again for any inconvenience this may have caused and hope our customer service can earn its way up to a 5 star rating. If you have any questions or concerns, please feel free to contact us at 1-800-385-1788 as we do appreciate your business. Best Regards, IdealCustomerService 1-800-385-1788 ext 101

Response from IdealVitaminsFeb 6, 2015

Dear Zahid, We sincerely apologize for any inconvenience. Our phone lines are constantly ringing so there may be a few calls that we miss but if you leave a voice mail, we always make it a point to get back to you as soon as we possibly can. As a small family owned, family run business we strive to beat our competitors with our elite customer service. We hope you can give us another try so we can prove to you we are nothing less than a 5star! If you have any questions or concerns, please feel free to contact us at 1-800-385-1788 as we do appreciate your business. Best Regards, Vanessa IdealVitamins 1-800-385-1788 ext 101