Shawntrese L.
BUYERS BEWARE
DO NOT BUY A WARRANTY FROM iDEAL! I recently put my car in the shop, and both the dealership and I had a hard time contacting them. Every time I called, the sales department was closed, and there was never anyone available to take calls for claims. After eight days, I finally managed to get in touch with someone, and they sent out an inspector. Do you know what they told me? They denied my claim! When I asked why, they first claimed that the part was corrosive. I requested proof, but I never received anything from them; instead, the dealership confirmed that the parts weren't corrosive at all. Then they blamed my car's mileage for being over 100,000 miles, which it wasn't, it was 50,000 and they just assumed that. They also cited the age of the car, which had just turned ten. Finally, after managing to speak with someone again, they said that the part had to be completely broken for it to be covered, which is both dangerous and unreasonable. After telling that lie, they concluded that since three parts broke, it would be too expensive to repair and denied my claim. What’s crazy about all of this is that I spent $3,000 on my warranty, and the cost of my repairs was also $3,000. Everything they denied falls under the coverage stated in the contract. This experience really makes you wonder if it’s even worth buying a warranty at all. So, if you are considering a warranty with iDEAL, do not waste your money on them! BUYER BEWARE! ***UPDATE After all this, they've blocked me, then lied about it. I had to use my neighbors phone to get through, and they called him back directly because they didn't recognize the number. How petty and non-professional.