kristen P.
Dishonest Company - Stay Away!
UPDATE: After posting this negative review, I did receive payment fom iDeal Auto Protect for my claim, which I appreciate. I will note however that iDeal refused to pay for Audi-certified parts and encouraged I go to a mechanic that would install after market parts. This is okay, but I feel that this directly conflicted with the policy I purchased that stated in Vehicle Service Agreement Section VI, B. 8, "The following parts or services under the described circumstances will not be covered under this Vehicle Service Agreement: 8. Aftermarket parts which have not been approved by the vehicle's manufacturer". I understand that the Audi parts are expensive. However, I do not understand why the warranty I purchased from IDeal Auto Protect would not cover a genuine Audi part. When I bought the car, I knew Audi maintenance prices were exorbitant and that is the reason I bought the warranty from iDeal Auto! Had this been a Chevy or a Ford, I would have not purchased this warranty. I don't understand why the warranty I purchased would not cover Audi parts to make this repair? Original Review: If I could give this company a 0 rating, I would. Extremely unethical business practices, they will string you along and never pay on a valid claim. I have dealt with them for over 4 months and their tactic is to wear you down until you give up. BUYER BEWARE- do not purchase an extended warranty from this company!