CG
It's Not Worth Saving A Few Dollars! Buy Elsewhere.
I would never buy anything from curaçao again. I ordered a watch on Black Friday without doing my homework on the company. It arrived late (2 weeks later), so I needed to return the item. The Returns Policy on their website clearly states that unworn watches may be returned. I contacted curaçao the day it was delivered to initiate a return, and was told to wait 48-72 hours. After 72 hours I called and was on the phone for 30 minutes, only to be told it takes 7 days because management "needs to do an investigation." I called back *three* more times, each time taking a minimum of 30 minutes on the phone, before a rep finally sent me a return label via email. I'm a patient person, and I was polite each time I called. It's a busy time of year, and I understand that stores everywhere are short-staffed. But I've never encountered a company that is so dysfunctional and where the customer service is so poor. What boggles my mind is not just the rude customer service, but that a company could be run this poorly and still be in business. The reps told me a different story each time I called, including "watches cannot be returned," "the website is wrong about our return policy," and "watches are basically jewelry, and, like, jewelry can't be returned, so..." I waited patiently for my turn to speak, and then I'd read the Returns Policy aloud from the website. After explaining that (and providing the URL aloud), one rep said "no, not really, it doesn't say that." What!? So, after a week of waiting and four long phone calls, I got the return label. That agent was the rudest person I spoke to, but at least he clicked 'send' and I received the return label before he hung up on me. I printed it off and sent back the watch yesterday. Now I'm waiting to see whether curaçao processes the refund promptly and correctly. If not, I'm ready to open a dispute with AmEx and call the BBB. Finally, I posted this on Facebook, and they replied quickly in the comments, inviting me to contact them. I had already emailed them (at that same email address) but they didn't reply. They are trying to paint over the bad reviews by replying with a generic apology, but they don't follow up to fix their mistakes.