Icons Of ManhattanReviews of iconsofmanhattan.com

Customer service and replacement/aftercare team responsive and helpful

I recently purchased a chair that has truly become a statement piece in my home—it completely elevated the look and feel of the space the moment it arrived. What impressed me just as much as the design was the customer service. I did run into a small issue, but the company’s response was incredibly prompt and professional. Their attention to making things right was absolutely amazing. A special shoutout to Joe from the customer service team—he was hands-on, personal, and genuinely committed to helping every step of the way. It’s rare to find that level of care and follow-through these days. Between the quality of the piece and the outstanding support, I couldn’t be happier with my experience.

I did not like the quality of the product and have tried 3 times to return it. They do not respond and now I am questioning their U.S. presence.

This company does well at responding to your requests promptly. Kate was patient with me and were able to work out all of the details. Thanks, Kate

Great chairs, first off. We put them together and enjoy the obvious quality compared to our original chairs. Appreciated the communication and really just a good overall experience!

Kate transforms every exchange into a genuine human connection: she possesses an almost uncanny ability to read emotions instantly, defuse even the most heated situations with calm empathy and razor-sharp insight, and consistently turn frustrated callers into loyal advocates who later write unsolicited praise or request her by name. Her metrics aren’t just met—they’re shattered, with sky-high satisfaction scores, lightning-fast resolutions, and a habit of going far beyond protocol to solve problems no one else notices exist. Kate doesn’t merely provide service; she redefines excellence in it, radiating warmth, unflagging positivity, and an authentic passion for people that inspires everyone around her. Thank you, Kate

Kate was very helpful and kind over email, thanks for all your help!

First of all,I like the 3 desk chairs.I don’t always find what I order from the computer, to look good in person. When one of the boxes was dented in from the delivery,I let your office know before I opened the box,in case the chair was dented in. Amelia sent a note of handling the problem and to not worry about it being taken care of. The chairs all are fine.