Tom G.
I purchased a chair from Icons of…
I purchased a chair from Icons of Manhattan that's fine, though it doesn't really look like the pictures. I ordered the brown vegan leather and the leather that showed up is mottled and, frankly, cheap looking.
Response from Icons Of ManhattanOct 19, 2026
Dear Tom, Thank you for taking the time to share your feedback. We sincerely apologize that the appearance and finish of your chair did not meet your expectations. We understand how disappointing it can be when a product looks different from what you anticipated based on the images displayed on our website. We strive to provide accurate product representations and quality products that our customers can feel confident purchasing. Your comments regarding the appearance of the brown vegan leather are important to us, and we appreciate you bringing these concerns to our attention. As we have been unable to identify your order based on the information provided in your review, we would welcome the opportunity to look into this matter further. Please feel free to share your order details with us through Trustpilot so our team can review your concerns and explore a suitable resolution. Thank you again for your feedback. We hope to have the opportunity to improve your experience.
