Icons Of ManhattanReviews of iconsofmanhattan.com

At first, I liked the chair I purchased and it's supposed to be a "premium" style but I've had it for 5 months, I sit in it about 4 days a week, and the cushion is completely flattened with indentations where I sit. (I am a small person.) I also ordered their vegan sheepskin, never came, I've written 3xs and after their first response that it was out of stock for 6 weeks, 2 follow-up inquiries, nothing. Poor customer service, poor quality chair. I am disappointed.

Be careful when using this site. After you put in credit card information there is no chance to review the order. It confirms the purchase without the ability to see the final amount.

I ordered two of their office chairs and assumed that because they're more expensive than comparable Amazon versions, they'd be better quality. Not so. It turns out that some of the "chrome" parts where screws attach are actually made of plastic. One area around a screw broke off after 13 months of normal home office use. When I contacted customer service, I was told "Our standard guarantee is for 30 days after receiving the order." That means unless you buy the extended warranty, you have no recourse for a defective item 30 days after PURCHASE (not delivery). I'm trying to get a refund through my credit card company's extended warranty benefit but I'm having trouble because there's no "warranty" explicitly stated anywhere, just a "standard guarantee." This is important to know and I will never purchase from this site again. The two star rating is because the chairs do look nice and I was happy with them until they proved defective.

Easy no hassle order and delivery of the Eames knockoff soft pad chair. Chair looks great, but no tilt-lock except in upright position. The chair 'leans' too forward. Armrests are too low compared to the Eames. I am now looking at how I can rig it to stay level. Also a 'chrome' piece on the front cracked in half right after I set it up, exposing a plastic interior on the rings that hold the fabric in.