iconhookah.comThe best online store to buy hookahs, shisha tobacco, coals, and hookah accessories. Our highest priority is customer satisfaction.
iconhookah.com (iconhookah.com) has 415 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Claim this listingSmoking & Tobacco · San Francisco, California
Excellent
Smoking & Tobacco · Alpharetta, Georgia
Excellent
Smoking & Tobacco · washington, District of Columbia
Excellent
Smoking & Tobacco · Gardena
Excellent
415 approved reviews, newest moderated first
Juan
Large selection of shisha. Super fast shipping and incredibly fresh.
Response from iconhookah.comOct 21, 2026
Thank you for your great feedback! We're glad you enjoy our wide selection of shisha and that your order arrived quickly and fresh. We truly appreciate your support and look forward to serving you again!
🇾🇪HANE A.
It's a leading and powerful company.
Response from iconhookah.comOct 21, 2026
Thank you for your kind words and support! We truly appreciate your confidence in Hookah Lab and are grateful to have you as our customer. We look forward to serving you again!
Annie B.
Customer services contacted me to discuss my order and make sure they got me what I needed. Shipping was fast & excellent service, can't ask for anything else!
Response from iconhookah.comOct 21, 2026
Thank you so much for your wonderful feedback! 😊 We're glad our team could help you find exactly what you needed and that your order arrived quickly. We truly appreciate your support and look forward to serving you again!
Janet C.
Fast delivery!!
Response from iconhookah.comJul 28, 2026
Thank you for your fantastic review! We're so glad to hear your order arrived quickly. Providing fast and reliable shipping is something we strive for, and we're happy we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
Jeffrey K.
Great experience !
Response from iconhookah.comJul 28, 2026
Thank you for your wonderful review! We're thrilled to hear you had a great experience with us. Your support means a lot, and we truly appreciate you taking the time to share your feedback. We look forward to serving you again soon!
Khakan
Offered product on website which was not in stock had to wait and reply for four days to email and had no idea about shipping regulations. At the end had to cancel my order.
Response from iconhookah.comJul 28, 2026
Thank you for your feedback. We're sorry your experience didn't meet your expectations. While we do our best to keep our inventory updated, there are rare occasions when an item becomes unavailable due to high demand. We also apologize for the delay in responding to your email. Regarding shipping regulations, international shipments are subject to the import laws and restrictions of the destination country, and unfortunately, these requirements can vary. We always try to provide the most accurate information available and assist our customers throughout the process. Although we're sorry your order had to be canceled, we appreciate your feedback and will use it to improve both our inventory management and customer service.
Naren
I am from caribbean island St. Kitts and Neivs and recently ordered a hookah from Icon Shop. I was very impressed with the entire experience. The hookah arrived safely, was well-packaged, and the quality was exactly as advertised. I highly recommend Icon Shop to anyone looking for quality hookah products. Thank you for the excellent service and product. I will definitely be ordering again.
Response from iconhookah.comJun 10, 2026
Thank you so much for your wonderful review and for choosing Icon Shop all the way from St. Kitts and Nevis! We're thrilled to hear that your hookah arrived safely and that you were happy with both the packaging and the quality of the product. We work hard to ensure every order arrives exactly as expected, no matter where in the world it's being shipped. Your recommendation means a great deal to us, and we're grateful for your support. We look forward to serving you again on your next order. Enjoy your hookah, and thank you for being part of the Icon Shop family!
Stepan L.
Again order to UK, amazing quality, quick despatch and delivery. Absolutely recommend.
Response from iconhookah.comJun 10, 2026
Thank you for coming back for a second order! We're delighted to hear that your experience with our UK delivery was just as positive the second time around. Fast dispatch, reliable delivery, and quality products are exactly what we strive for. We truly appreciate your recommendation and your continued support.