customer
the response time could have been…
the response time could have been better.
Response from iCliniqMar 17, 2025
Thank you for sharing your feedback. We understand that prompt responses are crucial, and we always strive to ensure our users receive timely and high-quality medical insights. Typically, doctors respond as soon as they see a query, with an average response time of 4–8 hours. In your case, the doctor was able to address your initial paid query within 5 minutes and your follow-up query within 35 minutes. We aim to provide responses as quickly as possible while ensuring accuracy and thoroughness in every case. We truly appreciate your patience and understanding.



