iCliniqReviews of icliniq.com

Response from iCliniqSep 4, 2025

Thank you for sharing your honest feedback. We completely understand your concern about wanting to reply to the doctor if your query feels unanswered. On iCliniq, the first query is free for all new users, but follow-up replies require a nominal fee to ensure doctors are fairly compensated for their time and expertise. We truly value your suggestion and will share this with our team to see how we can improve the experience for our users. Thank you for trusting iCliniq for your healthcare needs. Best regards, Team-iCliniq

Response from iCliniqApr 17, 2025

Thank you for sharing your feedback. We sincerely apologise for any inconvenience. Please don't worry; we will thoroughly investigate the matter and take steps to prevent this situation from recurring. Since we do not have your registered email address, please report the issue to our support team at [email protected] using your registered email ID. By doing so, we will promptly reach out to you and resolve the matter to your satisfaction. Please don't hesitate to contact us; we are always eager to assist our users.

Response from iCliniqMar 17, 2025

Thank you for sharing your feedback. We understand that prompt responses are crucial, and we always strive to ensure our users receive timely and high-quality medical insights. Typically, doctors respond as soon as they see a query, with an average response time of 4–8 hours. In your case, the doctor was able to address your initial paid query within 5 minutes and your follow-up query within 35 minutes. We aim to provide responses as quickly as possible while ensuring accuracy and thoroughness in every case. We truly appreciate your patience and understanding.

Response from iCliniqNov 22, 2024

Dear User, Thank you for sharing your feedback. We sincerely apologize for the inconvenience this may have caused. Your concerns are very important to us. We have forwarded your feedback to the moderation team. The team will review the question and answer for quality and provide you with a good solution as soon as possible. If you need further assistance, please feel free to contact iCliniq support at [email protected]. We are always here to help our users. Thank you, and have a wonderful day!

Response from iCliniqOct 25, 2024

Dear User, Thank you for reaching out to us. Currently, the iCliniq Patients app is unavailable on iOS and Android. However, you can still access all our services via our website at icliniq.com. We apologize if your experience did not meet your expectations and would love the opportunity to make it right. As we don’t have your email address on record, could you please reach out to us directly at [email protected]? We’re eager to assist you further and look forward to your message.

Response from iCliniqFeb 6, 2024

We apologize for the inconvenience. Your problem needs a detailed examination. Since we don't have your registered email ID, we couldn't map your profile. We request you to report the issue at [email protected] so that we can get in touch with you and resolve the issue. Feel free to reach out to us. We are always looking to help our users.

Response from iCliniqJan 10, 2024

Hi, thanks for sharing your feedback. We apologize if your experience did not meet your expectations. Unfortunately, without your registered email ID, we are unable to identify your profile. To address your concerns, we kindly ask you to report the issue to [email protected] from your registered email ID. By doing so, we can promptly escalate your concerns to our moderation team and work towards a resolution. Please feel free to reach out to us, as we are committed to assisting our users and ensuring their satisfaction.

Response from iCliniqJul 14, 2023

Hi, thank you for sharing your feedback. We sincerely apologize for any inconvenience caused. Rest assured, we will thoroughly investigate the matter and take the necessary steps to prevent a recurrence of this situation. Since we do not have your registered email address on file, we kindly request that you report the issue to our support team at [email protected] from your registered email ID. By doing so, we will be able to promptly reach out to you and resolve the matter to your satisfaction. Please don't hesitate to contact us; we are always eager to assist our users.