iCliniqReviews of icliniq.com

Response from iCliniqSep 29, 2026

We sincerely apologize for the inconvenience caused and truly regret that your expectations were not met. Your concerns are completely understandable, and we regret that your experience did not meet the standards we strive to provide. Please know that this is not the level of service we aim to deliver. Your feedback has been noted and forwarded to the relevant team for immediate review. We are committed to improving our service and taking the necessary steps to prevent similar situations in the future. Resolving this matter is a priority for us. Since you are not satisfied with the doctor's response, we will arrange for your case to be reviewed by another doctor to provide you with an opinion. We truly value your feedback, as it helps us improve and serve our users better. Please allow us the opportunity to make things right. Best regards, Team-iCliniq

Response from iCliniqJul 29, 2026

Hello Aisha Sadeeq, Greetings from iCliniq. We are glad to know that you received a response to your first free query and that you shared a 5‑star rating on iCliniq. Thank you for your kind feedback. However, we noticed that a 1‑star rating was posted on Trustpilot. We would sincerely appreciate it if you could let us know whether you faced any issues or concerns. Your feedback is very important to us, and we would be happy to address any problems you may have experienced. Looking forward to your response.

Response from iCliniqJul 2, 2026

Thank you for sharing your feedback. We sincerely apologize that your experience did not meet your expectations. We understand how important it is to receive a timely response, especially when opting for a Fast Track consultation, and we regret the delay you experienced. We also apologize for the difficulties you encountered while seeking assistance from our support team. Your comments have been noted and will be shared with the relevant teams for review and improvement. We appreciate your feedback, as it helps us identify areas where we can enhance our service and support experience.

Response from iCliniqOct 14, 2025

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand your frustration. To clarify, iCliniq is an online medical opinion platform where registered doctors provide medical advice based on user information. However, as mentioned in our Terms and FAQ section, we are not authorized to issue prescriptions, as our service is intended to supplement — not replace — an in-person consultation. We sincerely regret that your experience did not meet expectations. Your feedback has been forwarded to our quality team for review so that we can continue improving our communication and user experience. Your feedback about transparency regarding prescriptions and consultation clarity is extremely valuable, and we’re already reviewing how we can make this information more visible and easier to understand for all users. Thank you again for your input. We wish you the very best for your health and future consultations.

Response from iCliniqAug 3, 2025

We sincerely apologize for any inconvenience caused. As per our records, you have posted a free query, which was responded to by our doctor. We also found that no other services have been utilized under your account. If you have faced any other issues or concerns, please do let us know — we’re always here to help and resolve them promptly. we’ll be happy to assist you further.

Response from iCliniqAug 1, 2025

Hi, We’re sorry to hear that you felt there was no response. Your query has already been answered by the doctor. It’s possible you may have missed the notification. Kindly log in to your iCliniq account and navigate to the "My Health Queries" section on your dashboard to view the doctor’s reply. If you still face any issues accessing it, please feel free to reach out to our support team—we’ll be happy to assist you further.

Response from iCliniqJun 21, 2025

We sincerely apologize for the inconvenience caused and truly regret that your expectations were not met. Your concerns are absolutely valid, and we truly regret the delay and the inconvenience caused. Please know that this is not the level of service we aim to provide. We understand the importance of timely and accurate responses, especially when you’ve opted for a priority service. Your concerns have been noted and forwarded to the relevant team for immediate review. We are committed to improving our service and ensuring this doesn't happen again. Resolving this matter is a priority for us, and we are committed to finding a solution as quickly as possible. We truly value your feedback, as it helps us serve you better. Please allow us the opportunity to make things right.

Response from iCliniqMay 26, 2025

We’re truly sorry to hear about your experience and the inconvenience caused. Please note that your query was answered by the doctor, and we’ve also responded to your support ticket. If you’re still unable to view the response, our support team is ready to assist you further and ensure you get the help you need. We understand how valuable your time is and are committed to making your experience better. Thank you for bringing this to our attention.