Nancy M.
Diligent Customer Service
I ordered a shoulder ice wrap for my daughter who is having impending surgery. I needed it quickly, so ordered it for a second-day air delivery. I received a personal phone call to make sure I knew exactly when to expect it. When the USPS accidently picked up my package that was slated for UPS 2nd-Day delivery, they noticed the mix-up and immediately sent me another one with a new tracking number so that I would get the ice pack on time. It arrived exactly as advertised. Would highly recommend!!!