Kathryn
Not What I Hoped For ...
I recently had knee replacement surgery and ordered the double knee ice wrap for icing after my physical therapy exercises. The website wasn't working, so I had to call to place my order. The gentleman I spoke with was very courteous and helpful. I received my order within two days and the materials used for the wrap and bags seem to be of good quality. Unfortunately, I wanted to store the bags in my freezer with an alcohol / ice mixture for quick use, but the instructions indicated the bags should not be kept in the freezer. This means that every time I want to use them, I have to refill them with the ice/water mixture. The bags are also a bit bulky, and they can slip out of the openings in the wrap. Perhaps, the double knee ice wrap is more useful to those who don't mind refilling the bags for each use. Overall, my experience with this company was professional, pleasant and the shipping was fast. It just turned out that the double knee ice wrap was not the best product for my particular needs. I understand that I can return the product for a full refund (within 30 days), but haven't taken the time to do so.
Response from IcewrapsApr 14, 2015
I'm sorry you weren't 100% satisfied with the ProSeries Double Knee ice wrap you ordered, but you are leaving a 2 star review for our company and not the product. I hope that you found our customer service and shipping times to be excellent. We upgraded you to Priority Mail for free, so you should have received the item very quickly. We also offer an unconditional 30 day money back guarantee on all our products. So, if you don't like it for any reason, all you have to do is say so and we'll take it back. If you go back and read the product description, you'll also see it clearly says this product uses real ice. Some people find this to be a major advantage and that is the major selling point of this item. For instance, those who are using the item in the field (and don't have access to a freezer) can just add ice from their cooler or ice machine. Leaving a 2 star review for our company indicates to the general public that our company has scammed you, or ripped you off in some way. I genuinely hope that isn't the case and that you will reconsider your rating.