Tracy
Horrible Customer Service
Horrible Customer Service I don't think I have ever experienced such bad customer service until I encountered iCertGlobal. At first, when I wanted to take a course that I found on their website, they helped me instantly taking my credit card for payment within minutes. As my course date approached it was like pulling teeth to get an itinerary from them. I didn't even know the physical location of my class so couldn't plan travel, etc. I followed up about 5 times and it was only when my class was due to start in 5 days that someone got back to me. Actually I had to go to their website and start a chat and that person informed me that my class was being rescheduled to a month later. I advised that I was unable to attend the rescheduled course and asked for a refund. Tic...toc...tic...toc...nearly two months later and still no refund. I keep following up but no one responds back and I have three people on the distribution list. Like come on...not one person can get back to me? I feel like I've been scammed. I think my company's legal department might need to get involved soon as they paid for the course.
Response from iCertGlobalFeb 9, 2018
Hi Tracy, Thanks for you acknowledge us, Would need more details on the context. I am not sure which course you are talking about. Please help me with your Payment details so that we can get in touch with you and discuss. Regards Adam Scott Lead - Digital Marketing



