scott Y.
I spent 500$ on a water dispenser that…
I spent 500$ on a water dispenser that doesn't work. Customer support is horrible. I've had the icepure system 1 week and can't get appropriate help via email. No phone support available. Sofia helped for awhile but had disappeared the last few days. Order # 19806.
Response from ICEPUREMay 7, 2024
I am deeply sorry to hear about the inconvenience you've experienced with your recent purchase of the water dispenser. I want to extend my sincere apologies for the frustration and inconvenience you've endured. Your feedback is invaluable to us, and I assure you that we are taking immediate steps to address the issues you've encountered. Regarding your order, I have escalated the matter to our support team, and we are working diligently to resolve the issue promptly. Thank you for your understanding and patience.