ICEPUREReviews of icepurefilter.com

4.2416 reviews
Industrial Supplies
3717 San Gabrlel RIver Pkwy, Pico Rivera, California

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ICEPURE

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About ICEPURE

Founded in 2014, ICEPURE aims to transform residential plumbing systems and make high-quality, filtered water accessible in homes across America. Using cutting-edge reverse osmosis technology and contaminant-removing filters, our water purification solutions are 100x more effective than simple pitchers or faucet attachments. We develop user-friendly yet technologically sophisticated products, with conveniences like tankless machines, low-maintenance filters, and monitoring apps.With ongoing R&D focused on the next generation of water safety and environmental health, ICEPURE is paving the way for smarter homes and a sustainable future.

ICEPURE (icepurefilter.com) has 416 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: icepurefilter.com
Website: icepurefilter.com
Category: Industrial Supplies
Location: Pico Rivera, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 12% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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ICEPURE reviews

Showing 57 reviews with 1 star · Clear filters

Thomas C.
Jun 11, 2025
Description stated worked with my…
Description stated worked with my refrigerator but they don't fit...email the company but never got a response
Response from ICEPUREJun 11, 2025
We’re truly sorry to hear about your experience and sincerely apologize for the inconvenience it has caused. Our after-sales service team has been notified and will be reaching out to you via email shortly to assist with your issue. Please keep an eye on your inbox. Thank you for your patience and understanding.
Beverly A P.
Jun 10, 2025
Tool did not work
Tool did not work. Waste of money.
Response from ICEPUREJun 11, 2025
We’re truly sorry to hear about your experience and sincerely apologize for the inconvenience it has caused. Our after-sales service team has been notified and will be reaching out to you via email shortly to assist with your issue. Please keep an eye on your inbox. Thank you for your patience and understanding.
Svetlana S.
Jun 9, 2025
Just bought filter
Just bought filter, already not working
Response from ICEPUREJun 11, 2025
We’re truly sorry to hear about your experience and sincerely apologize for the inconvenience it has caused. Our after-sales service team has been notified and will be reaching out to you via email shortly to assist with your issue. Please keep an eye on your inbox. Thank you for your patience and understanding.
Contact
May 19, 2025
$600 Scam Machine – ICEPURE Store Sells Junk and Disappears
I purchased a $600 countertop ice maker and water dispenser from ICEPURE Store on Amazon. It has never worked properly. The cold water doesn’t chill. The ice maker might make one batch—if you're lucky—then completely stops. The machine makes no noise, no alerts, no signs of life. It's just a shiny, overpriced brick. We tried everything: the manual, the app, every troubleshooting step known to man. Still dead. Here’s the kicker: ICEPURE’s "Contact Us" page is fake—a broken link to nowhere. There is zero way to reach this seller, and Amazon won’t help either. No refund. No replacement. No accountability. ICEPURE Store took $600 and vanished like a magician with a day job in customer neglect. I’m leaving this review so no one else gets scammed. A product at this price point should actually work. A seller operating under a brand like ICEPURE should be held accountable for fraud-level customer treatment. Avoid ICEPURE Store at all costs. They sell defective products and ghost you the moment things go wrong.
Response from ICEPUREMay 19, 2025
We are truly sorry to hear about your experience and sincerely apologize for the inconvenience and frustration this has caused. Please reach out to our dedicated Amazon support team, Email: [email protected]. They will prioritize your case and work to provide a solution. Again, we deeply apologize for the trouble you've encountered. Thank you for bringing this to our attention, and we hope to make things right for you.
Jackie E.
May 5, 2025
I wouldn’t even give 1 star but that’s…
I wouldn’t even give 1 star but that’s the only option. This company is the worst, no way to contact them. Knowone responds to the email for customer support, so they do not honor the 1 year warranty. Worst company
Response from ICEPUREMay 6, 2025
We sincerely apologize for the inconvenience caused. Our after-sales support team will contact you via email—please check your inbox, and if you have any further questions, feel free to reach out. Thank you for your patience and understanding.
Tricia
Apr 16, 2025
Product did not work at all
Product did not work at all! I have contacted them and asked for a refund! Having trouble getting them to refund for the product that did not work! Have gone round with them and am down with it! I expect my refund immediately or will take further action! This is ridiculous! I DO NOt recommend buying anything from this company!!
Response from ICEPUREApr 22, 2025
We sincerely apologize for the inconvenience and frustration this has caused you. According to our records, your refund was processed on April 14th. Since it was a cross-bank transaction, it may take a few business days to reflect on your account, depending on your bank’s processing time. Please rest assured that the refund has been issued, and we truly appreciate your patience. If you have any further questions, feel free to reach out—we’re here to help. Thank you again for your understanding.
Joseph D.
Apr 11, 2025
The filters ordered did not arrive
The filters ordered did not arrive. Instead another incorrect filter pack of four was received. I have emailed you several times for information on returning the incorrect filters and how to receive my refund of same. I received my credit card statement and plan to contact them today to dispute the charge.
Response from ICEPUREApr 14, 2025
We sincerely apologize for the inconvenience. I've confirmed that The RWF4700CH is the model's name we name for this filter. It is compatible with your refrigerator. And Since we don’t have a separate pack of four filters, the warehouse sent you a combo pack of refrigerator water and air filters instead. Both are fully compatible with your fridge, so please feel free to use them with confidence. Our customer service representative, Iris, reached out to you in March via [email protected]. Please check your inbox and spam folder for any missed messages. Thank you for your understanding.
Jason H.
Apr 7, 2025
This tool did absolutely nothing.
This tool did absolutely nothing.
Response from ICEPUREApr 8, 2025
We’re very sorry to hear about your experience and apologize for any inconvenience caused. Our customer service team will be reaching out to you via email shortly to assist you further. Please keep an eye on your inbox. Thank you for your patience and understanding.

ICEPUREReviews of icepurefilter.com

About ICEPURE

About these reviews

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ICEPUREReviews of icepurefilter.com

ICEPURE reviews

Description stated worked with my…

Tool did not work

Just bought filter

$600 Scam Machine – ICEPURE Store Sells Junk and Disappears

I wouldn’t even give 1 star but that’s…

Product did not work at all

The filters ordered did not arrive

This tool did absolutely nothing.

About ICEPURE

About these reviews

More in Industrial Supplies, California

FASTENRY

Ready Wholesale Electric Supply and Lighting

Glacier Fresh

QuakeLogic, Inc.

ICEPURE reviews

Description stated worked with my…

Tool did not work

Just bought filter

$600 Scam Machine – ICEPURE Store Sells Junk and Disappears

I wouldn’t even give 1 star but that’s…

Product did not work at all

The filters ordered did not arrive

This tool did absolutely nothing.