ICEPUREReviews of icepurefilter.com

bought 4 pk whirlpool french door refrig when frig flashed replaced with 1 of 4 RWF0900A filters worked terrible so replaced with another no better tryed another filter some just about to call for service,tried another mfg.working great.have purchased for 5 years no problem, what's up?

**UPDATE** The company was not pleased to see my review and stated I would receive a refund but ONLY AFTER I remove my review. I replied back stating I would NOT remove the review prior to receiving the refund as I have done so in the past and been scammed. The company went back and forth with me multiple times telling me to remove my review or else I would not get thr refund. As such, I have NOT received the refund and I will NOT be removing the review now. I purchased the "5-In-1 Bottom Loading Water Cooler Water Dispenser with Crushed & Chewable Ice Maker, Child Safety Lock Inset" on 12December2024. A month went by without any tracking information, so I emailed asking for an update on shipping. I received a response with tracking on 15January2025. The Water Cooler was delivered 19January2025 (over a month later) with a broken door latch. I emailed again asking for a replacement latch to fix the Water Cooler. I received the replacement part a week later, fixed it and started using my machine. Barely seven months go by (28August2025) and the Water Cooler stopped making ice and putting out cold water. I emailed the company again advising I had completed all troubleshooting per the manual and asked what my next steps were. I was emailed back promptly asking for videos of the machine in operation so 'they' could "accurately identify the problem". {Not sure how a video could show that cold water was not being put out or ice being made} but I sent multiple videos and pictures showing everything I could. I was emailed back and advised to troubleshoot more (processes I had completed multiple times). To no avail. After multiple emails back and forth over the course of two weeks, I was advised the issue was the compressor and "unfortunately, this would require a professional to replace the compressor, but at the moment that isn't possible. Since the machine has already been in use for over eight months, I'm very sorry that we're unable to offer a full refund." However, to thank me for my continued support and patience they would send me a new machine if I paid an additional $80. I responded on 11September2025 advising the machine was faulty within the first SEVEN months of use at no fault of my own and that I did not deem it appropriate that I pay any additional funds. And that I would gladly accept a replacement (with shipping the faulty machine back to the company) or a full refund. I have not heard back. Today is 20September2025. Almost a week and a half later and still no resolution or working machine. I will not be doing business with this company going forward.

Would not turn the piece.

The LG water filter reset tools did not work. I tried contacting the company via email before I wrote a review but never heard back. I was hoping to resolve the issue or return the keys and get a refund.

The product never arrived. Shipping company said it had been lost. I contacted the manufacturer by email as directed. Icepure never even responded to my email as they had promised to do within 24 hours.

I live in Mission Viejo, California. I have very high calcium and mineral deposits in my water from the Moulton Niguel Water District. I have a one year old LG refrigerator with a LG water filter inside the fridge. I was getting white residue in my ice cubes so I bought and installed your unit. It has made very little difference in the ice and water. It still has white particles in every piece of ice and leaves a residue wherever it's water sits. I'm very disappointed. I use a GE two filter system on my sink water and it works fine in eliminating deposits. I don't understand why your system doesn't work.

I purchased one of their three-in-one water coolers with a ice dispenser. And 9 months after purchase the ice maker stopped making ice.. still under manufacturer's warranty. The manufacturer doesn't want to do anything to fix it.

Your add said buy one get two when you order ice maker reset tool. I was supposed to get 3 but only received 2. I sent 3 emails to you through PayPal and no one would respond. I turned it over to PayPal for investigation and PayPal said you did not respond to them so they gave me back my money. Definitely will never order from you again!