Susan A.
Warning to Potential Buyers - Do Not Purchase. Lack of service for Faulty Unit
Last Update. The company contacted me and we resolved this issue to my satisfaction 5/21 update. Heard from company on 5/17 after this review posted with offer to replace unit. After providing dates for pickup of unit on same day, have heard nothing since. My warning to potential buyers is unchanged. Purchased IceMaker in late April. Was installed early May. Has not worked correctly since install and company has not answered any emails and has no other way to contact. IcePure website claims 24/7 online service, but 3 attempts to contact have gone unanswered. Icemaker errors out daily with increasing frequency. Please do not Purchase from this Company.
Response from ICEPUREMay 18, 2026
We’re truly sorry for the frustration and inconvenience you’ve experienced. This is not the level of service we aim to provide. Could you please share your order number with us? We will arrange for our customer service team to contact you immediately and help resolve the issue as quickly as possible. You can also reach us directly at [email protected]. We sincerely apologize again and appreciate the opportunity to make this right.