ICEPUREFounded in 2014, ICEPURE aims to transform residential plumbing systems and make high-quality, filtered water accessible in homes across America. Using cutting-edge reverse osmosis technology and contaminant-removing filters, our water purification solutions are 100x more effective than simple pitchers or faucet attachments. We develop user-friendly yet technologically sophisticated products, with conveniences like tankless machines, low-maintenance filters, and monitoring apps.With ongoing R&D focused on the next generation of water safety and environmental health, ICEPURE is paving the way for smarter homes and a sustainable future.
ICEPURE (icepurefilter.com) has 416 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Industrial Supplies · Santa Ana, California
Excellent
Industrial Supplies · Canoga Park, California
Excellent
Industrial Supplies · Pomana, California
Excellent
Industrial Supplies · Roseville, California
Excellent
Showing 299 reviews with 5 stars · Clear filters
Chelsea
Customer service was very helpful and quick to respond to my issue. Unfortunately our issue could not be resolved as they do not want us taking apart the machines however they made it right and gave me a credit to purchase a new water machine! Couldn’t be happier with this company and their support service!! Would definitely recommend this product based on the product itself and customer service if you would ever need them! Much appreciated!!
Maribel
Customer service provided an excellent service. They assisted me with the installation of a new filter. They were very patient with me and guided me through the process of a refund once we confirmed the filter was not compatible with my refrigerator. They responded immediately to my inquiry and process the refund right away. Thank you for the excellent service.
Mark T.
The filters did not fit and the tool to reset the refrigerator water filter receptacle does not work. I changed my stars because they actually contacted me after the review to make it right. They gave me a full refund. From what I can tell in line this tool might work on some models but not mine. In short they stood behind their product. I will buy from them in the future.
Corynne O.
Exactly what I needed with fast shipping! Will happily order again and skip Amazon.
Joe K.
it was the right part
Kevin D.
Good customer service. Filter not working. Reached out to customer support, they happily replaced it.
Sandy
I’m really impressed with ICEPURE! The ice machine works beautifully—fast, quiet, and produces great quality ice. I did have a minor concern when it arrived, but Aurora, in their customer service, was quick, professional, and genuinely helpful. You can tell they stand behind their products. Highly recommend ICEPURE for anyone looking for reliable and efficient appliances!
Ricky C.
I have well water and it looks very rusty, so I use two, 1-micron filters. I change the first one in line every two weeks, and I change the second one in line when it looks saturated with that rust color as the first one does. Naturally, the first filter catches the most, so it takes longer for the second filter to get dirty. That's the best I can do with what I have to deal with.