Matthew R.
Release the Water Pressure First…
I had to release the pressure by turning of the water and draining the filter. After that I was able to realign the head and put on the new filter. It did not leak. Life saver.

Founded in 2014, ICEPURE aims to transform residential plumbing systems and make high-quality, filtered water accessible in homes across America. Using cutting-edge reverse osmosis technology and contaminant-removing filters, our water purification solutions are 100x more effective than simple pitchers or faucet attachments. We develop user-friendly yet technologically sophisticated products, with conveniences like tankless machines, low-maintenance filters, and monitoring apps.With ongoing R&D focused on the next generation of water safety and environmental health, ICEPURE is paving the way for smarter homes and a sustainable future.
ICEPURE (icepurefilter.com) has 416 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Showing 299 reviews with 5 stars · Clear filters
Matthew R.
I had to release the pressure by turning of the water and draining the filter. After that I was able to realign the head and put on the new filter. It did not leak. Life saver.
Steve L.
The filters I purchased thru Amazon more than 6 months ago did not fit when I attempted to install. Amazon was not helpful at all. When contacting IcePur they were extremely helpful in making the situation right. Working with Aurora was very easy and professional. I received a refund back to Amazon account. Thank you very much.
N. J.
I enjoyed the usage of the IcePure Filters for the last year and a half and when l was on the last one, l decided to continue using the filters. Their delivery was quick and the 6 Pkge is economical.
JesusLuvzAll
We had a bad filter and they took care of the problem immediately. I contacted them via email as per the instructions and they got back to me right away and within a few days. They offered me a replacement for just one of the filters as that was the only one that was bad thus far. Great customer service! Thank you again for your customer support and service.
Steven P.
We had some bad filters and they took care of the problem immediately. I contact them via email and they got back to me right away and within three days we received our refund. We purchased the exact same filters and they’re working fine. Thank you for your customer support and service.
Greg M.
I received my order on time and the products fit the description. Unfortunately, neither tool was helpful in turning the connector apparatus in my filter connector. It was worth a try! A family friend came by and used the reset tool properly and attached my water filter securely. That said, I was mistaken when I said the tools did not solve my issue! Great product!!!
David C.
High-quality products and excellent customer service.
Karl & K.
The filter fit my refrigerator. I ordered from the MFG and the one they sent didn't fit. When I called about the issue they ask me if I had used an after market filter. I confirmed that I had and they said that it changed the receptacle and I would have to change the receiver out to fix the issue. I am sure they changed the filter on their end and they are telling everyone it's now the end user problem. An after market filter designed to fit my frig isn't going to change the bayonet fitting. So, watch out for the lies from Whirlpool!