Paul
The filters add a chemical taste to my…
The filters add a chemical taste to my water! Need to figure out how to return

Founded in 2014, ICEPURE aims to transform residential plumbing systems and make high-quality, filtered water accessible in homes across America. Using cutting-edge reverse osmosis technology and contaminant-removing filters, our water purification solutions are 100x more effective than simple pitchers or faucet attachments. We develop user-friendly yet technologically sophisticated products, with conveniences like tankless machines, low-maintenance filters, and monitoring apps.With ongoing R&D focused on the next generation of water safety and environmental health, ICEPURE is paving the way for smarter homes and a sustainable future.
ICEPURE (icepurefilter.com) has 416 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Showing 57 reviews with 1 star · Clear filters
Paul
The filters add a chemical taste to my water! Need to figure out how to return
David L.
Does not work due to a design flaw in the LG refrigerator.
Sarah P.
Machine is not working properly and hasn’t since we’ve moved into our newly built home. I’ve reached out to customer service and at first I was getting replies every couple days, but now I haven’t heard back from them. I’m very disappointed and I want the icemaker repaired or replaced ASAP.
VB
I still didn't get the product/package
H. van M.
Bestelling, doos zonder inhoud geleverd.. Opdracht via Bol geplaatst, contact gezocht, Bol verwijst naar Icepure om dit op te lossen Na wat email berichten telefonisch contact gehad met Icepure, zij verwijzen me terug naar Bol, dit wordt dus een kring verwijzing Slechte service! Via Bol bestelling geannuleerd, snel geld terug Toch maar weer besteld, weer een lege doos geleverd, nu alert en het pakket geweigerd Icupure bakt er niets van
Response from ICEPURESep 22, 2026
We’re very sorry to hear about your experience and understand how frustrating it must have been to receive an empty package. We’d like to look into this for you. At this time, ICEPURE’s official sales channels are our official website, Amazon, eBay, and Walmart. We do not currently sell directly through Bol. We have also filed a complaint with the relevant platform and asked them to investigate this matter further. If you could please provide us with your order number or contact us with your purchase details, we’d be happy to verify the order and help determine what happened. We’re sorry again for the inconvenience and hope we can clarify this for you. Het spijt ons zeer om te horen over uw ervaring. We begrijpen hoe frustrerend het moet zijn geweest om een leeg pakket te ontvangen. We willen dit graag voor u onderzoeken. Op dit moment zijn de officiële verkoopkanalen van ICEPURE onze officiële website, Amazon, eBay en Walmart. Wij verkopen momenteel niet rechtstreeks via Bol. We hebben inmiddels ook een klacht ingediend bij het betreffende platform om deze kwestie verder te laten onderzoeken. Als u uw ordernummer of aankoopgegevens met ons kunt delen, kunnen we de bestelling voor u controleren en nagaan wat er precies is gebeurd. Nogmaals onze excuses voor het ongemak. We hopen u meer duidelijkheid te kunnen geven en dit voor u te kunnen ophelderen.
Mark W.
This water cooler/ice maker is VERY noisy for the money I had to pay for this unit. The cold water option isn’t VERY COLD either ! I am very disappointed considering the money this Unit costs.
mizure
Terrible, they do not "filter" anything
Response from ICEPUREJul 31, 2026
We're sorry to hear that you're disappointed with the filter. Our customer service team will contact you as soon as possible and work with you on a solution as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this for you.
Dean W.
I had a part break on the machine and I'm trying to get responses by email if I could get a replacement part and it's taking very long. Would just like to get the part to see if the machine works To update. After a few emails icepure was able to trouble shoot the issue and I fixed the machine. They also refunded my purchase for the trouble. Ended up being a standup company
Response from ICEPUREJul 17, 2026
We’re very sorry for the delay and the frustration this has caused. Our customer service team will contact you as soon as possible to follow up on your case and assist you with the replacement part. We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this for you.