IceCarats JewelryReviews of icecarats.com

Good sample. Thank you!

So on 12/ 11 /2025 i ordered from ice carots & these reviews have me a little queasy I spent about $300,$262.00 to be exact a xmas gift for my wife hopefully ice carrots will come through for me i will let you know!

4th order here and the products never disappoint. The sell what they show, never had this reality/expectations experence.

I bought a set of diamond earrings for my wife, for our 10 year wedding anniversary. We love them! They arrived quickly and the icecarats team was quick to answer my questions. Very happy with our experience. Will be recommending them to my friends!

There seem to be some negative reviews for this company, so I wanted to share my personal experience for my first order. I was looking for a new 14k solid yellow gold curb chain 1.6mm width (18-20” chain length depending on which I ended up liking better) for some new pendants. After review here I was concerned about the order I had already placed. However, I couldn’t be more pleased with my order. My order process was easy, and both shipping/delivery were extremely timely to my surprise. Upon arrival and inspection by myself and two separate jewelers, I received exactly what I ordered which were two solid 14k yellow gold curb chains (1.6mm width) 18 and 20” exactly as described, and in pristine condition. I obviously can’t speak for others, but wanted to share my experience. I would consider ordering from this company again if I had a need! Thanks!

Stunning high quality products. Frequent purchases after the initial purchase. So many compliments on my jewellery and so much selection. I keep coming back for more!

If I could I would put 0 stars. I bought a gold chain from this website. The chain broke in less than 5 days. I contacted them and they told me to send it back, they sent me a label. I didn’t realize that on the label there was a description of what I was sending back. Didn’t hear from them for days. I contacted them and I was told the package arrived empty. Never had this happen to me. I am very unhappy with their service and do not recommend this company. Addendum April 25 This was a very difficult experience because I felt that both UPS and IceCarats were implying that I sent an empty box and I was dishonest. I shop online a lot and never experienced something like this. IceCarats contacted UPS and they denied the claim. Someone is stealing at UPS and the company doesn’t seem to care. IceCarats ended up offering me a store credit for the amount of the lost necklace, which I really appreciated. I’m waiting for the store credit to come through, hopefully it will not take too long. I received the store credit very quickly and was able to buy a new necklace for my daughter. I was very happy with the way IceCarats handled the situation.

I have to say that after reading some of the negative reviews out there, I was a bit hesitant to order a 14k gold necklace from them. However, they had what I wanted at a fair price, so I decided to give them a try. Boy, am I ever glad I did! These folks were FANTASTIC to work with! I had initially ordered one style but discovered on their website shortly thereafter (but before delivery) an alternative that I felt might be more appropriate for the heavy pendant I was going to hang from it. I went on their website on a Friday night and was shocked to see that their online chat was actually active. After conversing with their representative, we both agreed that the alternative style would be a better fit. To save time, she told me it would be okay to go ahead and order the new style and just get back to them when the original order arrived in order to initiate a return. I did so, and their return process could not have been more seamless. They had the original order picked up by our UPS delivery guy, and they issued a full refund the same day they received the return with no charge for the return shipping. The new order arrived in the matter of just a few days, and the necklace was EXACTLY what I was looking for: high quality, very attractive, and strong. I can honestly say that IceCarats is one of the best online vendors I have ever used. My sincere thanks to the entire IceCarats Team for making my purchasing experience such a pleasure!