Daniel A.
Most likely got scammed nearly $700
Wish I would’ve done more research on this business before hand, had I seen so many negative reviews outside of their main website I would’ve never purchased an item. Guess I learned the hard way to not buy jewelry online. I purchased a chain for nearly $700, when it arrived the box was already cut open and it was missing the item. After calling their phone number and telling what I’m assuming was customer service what had occurred, that I received a broken into box, they repeatedly suggested that maybe a family member stole it even after telling them multiple times I knew for a fact that didn’t happen. It wasn’t until I told them I would file a police report that the person I spoke to finally told me they would launch an investigation. 3 weeks later, I have heard nothing suggesting my investigation is actually being carried out. Despite me consistently emailing and calling, and the best I get is that they’re still investigating and awaiting a response, yet not telling me from who or what. I ask how the investigation process is being carried out or at what step they’re at, and whoever on the other side of the emails and phone calls is at can never give a substantive answer or just doesn’t know. I don’t know if I’ll ever get my money back, long story short if you want to avoid jeopardizing some solid money, do not shop for jewelry online and especially from here EDIT: 2 months now and 0 update. Do not buy from this company !!!!! Edit 3: I finally got my refund today, 2/24/2026. Although I am glad I got my $700 back long after I thought they were just leading me on, my opinion still remains the same. Do not buy from this company. I do not know what investigation takes nearly 8 months to conduct, and I doubt had I not gone through the trouble of filing a police report, filing a claim with the bank, and persistent emails I would have gotten any resolution. Do not risk your money with this business.
Response from IceCarats JewelryApr 16, 2026
Hi Daniel, Thank you for your update. We recently regained access to our Trustpilot account, which is why we were unable to respond here earlier. We sincerely apologize for the delay in resolving your refund and for your overall experience. We understand your concern regarding the length of time this took. The extended timeline was due to multiple claim denials from UPS, which required additional investigation and verification before a resolution could be completed. We recognize that this process took significantly longer than expected and did not meet the level of service we aim to provide. We also acknowledge your efforts in following up toward a resolution. We understand how frustrating this situation has been and appreciate your persistence in working through this process. As of February 20, 2026, your refund has now been successfully issued. We regret that this experience has impacted your trust, and your feedback has been noted for internal review as we continue to improve our processes. If there is anything further we can assist you with, please let us know. Warm regards, IceCarats Team