Susan Van I.
No customer service
Update: I was hopeful that based on the response below I might get some service. However, they have informed me that because I purchased my vacuum on Amazon they will not honour the warranty. Jeez, that is even worse!!! Great vacuum cleaner until it stops working. This company has no customer service. Once they have your money you no longer exist for them.
Response from ButureFeb 12, 2026
Dear Susan, We sincerely apologize for the inconvenience and disappointment caused by the product issue and the lack of timely customer support. We hope you can give us another chance to make things right. To resolve this quickly, we have escalated your case to the Buture Customer Service Management Team. You can contact them directly at the email below, and they will reassess your situation and provide an appropriate after-sales solution: [email protected] Thank you for your patience and understanding. We truly value your satisfaction and look forward to resolving this matter promptly. Warm regards, Customer Care Team Buture x Trustpilot


