ButureReviews of ibuture.com

This is a second review after having already completed one based on my original experience with them; which was very bad. In the end, the iputure team for ibuture came through to resolve my issue. I'm actually impressed by the kindly and generous outcome. The only trouble is it took a while, and plenty of emails and unhappiness to get there. And that's a shame, because if it had've been dealt with the way it was in the end at the beginning, or at least earlier, I'd have given more stars and a much better review, on the first review, and on this review, (not that an update review would have been needed if that was the case). However, I will say thank you Trinity at iputure.com for an outcome I can be happy with.

I only gave 3 stars for the time being ... I have yet to give my new VC60 a go!!! It came very well packaged. It looked beautiful all made up!!! I was raring to go, but sadly battery dead. Contacted Support Team...waiting for arrival of the VC60 battery pack...and then off I gooooo!!! Can't wait. Looking forward to using it. Yes, I am a saddo. I'll be back in touch once I've had my FIRST GO : )

Ho aggiornato la mia recensione che partiva da 1 stella, perché finalmente dopo un ordine mai arrivato mi hanno rimborsato l'intero importo pagato. Mi spiace perché il prodotto è molto valido aspirapolvere buture ma per i ricambi no. Assistenza sig. Daisy ottima.

I'm giving this a good review, hoping it will be well received. I haven't purchased a vacuum cleaner yet. The positive reviews seems suspicious to me, many of them have the same phrases, end or start the same. Most of the positive reviewers have only done one trustpilot review. If you look at the two who have done more (2 reviews), their other reviews are definitely questionable. The true reviews seems to be the negative ones...

I aim to be as objective as possible here, which is why I’m giving three stars instead of the 0/1 stars that many others have rated Buture. I purchased a Buture stick vacuum earlier this year to tackle dog hair, and to be fair, the unit performed well. It has great suction, a brilliant searchlight, is lightweight, and fairly robust for a plastic device. However, I quickly noticed the battery didn’t last the advertised 55 minutes. Instead, it ranged from 15 to 25 minutes, depending on the power setting, which I noted in my initial Amazon review. A day or two later, a Buture representative reached out and promptly sent me a backup battery, which I appreciated. Their customer service at this stage was impressive, and I was pleased with the gesture. Fast forward a few months, and one of the batteries stopped charging. I contacted the company again, but after more than two months and about a dozen emails, I’ve had no resolution. Now, the second battery is also failing, leaving me with a vacuum that’s nothing more than a plastic ornament. It seems that battery issues are a common theme in many reviews, and unfortunately, my experience has been no different. To anyone considering purchasing from this company, I suggest doing some due diligence before spending your hard-earned money. In summary, the machine itself is good and performs its intended task well. The initial customer service was promising, but it completely disappeared when the battery problems arose. It’s a shame, as the vacuum worked well while it lasted. Having given it more thought, I might stick some plastic arms and a head on it and use it as a makeshift scarecrow in the back garden to frighten the pigeons away. At least it will serve some sort of purpose.