AllpowersReviews of iallpowers.com

The item was used and the battery capacity is a joke 100% only lasting 5 hours at 35w

COPY OF MY RECENTLY REQUESTED REVIEW BY ALLPOWERS Well folks the 2 stars are for the auto reply customer services replying the same day other than that DELIVERY SPEED 0 STARS COMMUNICATIONS 0 STARS ITEM QUALITY WHO KNOWS AS I HAVE NOT RECEIVED REFUND PROMPTNESS WE WILL HAVE TO SEE AS I AM FORWARDING THIS TO CUSTOMER SERVICES. The real joke is I ordered one to check it out before ordering more and the fact they discounted it the next dy by $20. Also the site is ALLPOWERS.com.au your bank will be charged from overseas China ? so look forward to an International Transaction Charge. The service so far Order No AU268* FASTWAY MP00738336** Tracking Confirmed on 3rd Nov On its way 4th Nov Order placed on 3rd Nov NOT RECEIVED to date 18th Nov. The above tracking on ALLPOWERS site has not changed. Tracking then checked on Aramex shows 7th Nov The sender is now completing the final steps to prepare your parcel for pick-up. We’ll send another update when the parcel is in the hands of an Aramex courier. This has remained unchanged since the 7th. On the 12th Nov Customer services contacted as below Order number AU268* shows a delivery status as “ on its way “. Tracking progress through Aramex states “ The sender is now completing the final steps to prepare your parcel for pick-up. We’ll send another update when the parcel is in the hands of an Aramex courier.” Therefore if you cannot ship the goods please arrange a refund for non supply. Customer Service Reply Clearly an automated reply and worthless Dear customer, Thank you for your email. Due to the recent high volume of orders, there may be cases where the logistics track is not updated, but your order is in regular transit. We will also urge the logistics provider to update it as soon as possible, please wait patiently, thank you for your understanding. Best wishes, R***** Frankly my understanding has gone and I suspect my money which compared to other reviewers is only $169 !

Im so disappointed- Allpowers trading as Henison-AU on Amazon (have exactly same address on invoice as Allpowers direct) replaced an R2500 less than 6 months after purchase last year becasue USBC outlets stopped functioning. I bought a B1000 expansion battery March 25 - on the basis it expands capacity of R2500 (as per Allpowers AU and USA websites) from Allpowers AU - emailed Allpoer support and service as well as Henison-AU via Amazon Yesterday Henison-AU/Amazon/Allpowers told me B1000 does NOT work with R2500, and they have asked their Alpowers team to update websites/support - yet they still are selling a R2500-B1000 Combo, and offered be a $50 discount. I want a refund for the B1000 as it is virtually useless by itself. Allpowers have stopped responding to emails. I just wish I had tested after I bought B1000, but because I saw multiple youtube reviews of R2500 and B1000 working together, and also owning multiple VTOMAN and VoltX power stations (cycling them to keep batteries in good health). I would have done an Amex chargeback - I may still do this if it is possible as well as contact ACCC. I actually sent all email asking why they produce an Expansion Battery which does NOT work with their power stations - what a joke! Naturally they haven't responded Checkout ALLPOWERS AU website! Still on sale! Also if you post anything on their Facebook pages Worldwide, they remove it is it is true and honest and event slightly negative

Grace à Allpowers je suis autonome en électricité depuis plus d'un an ! J'ai investi dans la R4000 et je ne regrette pas. Une technologie fiable et des panneaux solaires flexibles qui chargent super bien. J'ai pris le code promo de Bernard Le Prévoyant (Tiktok)

Ich habe bei ebay einen Artikel gekauft. Leider ist dieser nie bei mir angekommen. Ich habe alle Dokumente die mir von Allpowers zugeschickt wurden ausgefüllt und unterschrieben ( eidesstattliche Erklärung für/von DPD) bis heute habe ich keine Rückerstattung bekommen und das Unternehmen behauptet, die Ware wäre mit DHL Express versendet worden, was schlichtweg Gelogen ist. (Nachweislich)

After experiencing unexpected and random power cuts on my new R600 station, even though it indicated that the battery was still at 30% charge, sometimes 40%, I contacted customer support by email (it was not possible to call them directly) and they asked me to film the fault to see how the battery was working. I replied that it was impossible to film this kind of random failure, which could happen at any time (unless I filmed it 24 hours a day). Second reply: exactly the same. It was like talking to a chatbot. I tried a third explanation: same reply. Conclusion: avoid Allpowers, go for Renogy or Bluetti instead, who have good customer service (I also bought stations from them). So now I'm stuck with this R600 station, which is under warranty but unreliable and can shut down at any time. A big financial loss and a waste of time. Avoid at all costs!

I bought a AP-SS-007-UK power station 18 months ago when the reviews were a lot better, so when I had an issue with the solar charging I was worried if it would get sorted. I saw most of the issues with negative feedback were customer service related but I can assure you I had nothing but good to report. Contact was swift and emails replied to, I was asked to send an image of the issue, and a brief explanation, which I did. They told me that a replacement would be sent out as soon as they received the faulty one. It was and a new one was received 6 days after the initial coms......great work Allpowers

Terrible,... Bien reçu à l'origine, contents, puis au bout d'un mois : disfonctionnement. Un disjoncteur interne semble avoir sauté, impossible d'y accéder, le reset ne fonctionne pas et aucun soutien du support client,... Ils nous on demandé en boucle de leur faire une vidéo explicative, faite puis envoyée la seule réponse est : "charger sur secteur, allumer et éteindre le générateur et voir si ça change", bien sûr que nous l'avons fait et cela n'a rien fait. Après silence radio,... de l'argent jeté par la fenêtre,...