AllpowersReviews of iallpowers.com

Prodotto difettoso e in garanzia. Peccato che l' assistenza non esista. Non rispondono a nessuna email e non vale la pena procedere con un azione legale contro un' azienda con sede hong kong

Bought the R600 power station, it stopped working in four months. The warranty was supposed to be 5 years and the company told me to send the defective battery to Germany for replacement but they did not provide any assistance as it is considered a Dangerous Product and cannot be shipped from an individual. At their last message they told us to conceal that it was a battery although it is illegal and it was certain that they would find out at the borders. Totally irresponsible, do not expect any solutions in case the product is compromised. Very disappointed will never buy again from them.

You should change your rating system to allow ZERO stars. Neither brand new PB 100 will take a charge just blinking screens. The three previous that I bought as gifts last year also have quit working although they did last over a year. Customer service tells me they only had a one year warranty, but I have the paperwork that says two years. How lousy can you guys be. Still dealing with customer service, it sure is painful to try to recover my money for your lousy products. Also recently paid for two airline, acceptable power bank and I have not received those but you did take my money. Thanks for that. I would appreciate it if you would just help me solve this problem instead of making me chase you

The company is misleading the customers , with stock location and service/warranty department, i ordered the R600 bundle with the 100w solar panel, what was advertised with stock in Sydney , but got tracking number first from DPD irland, that got changed inti fastway (doesn't operate anymore) then changed into aramex , with information that the label got created one day after i ordered , but shipping comes from china. when i tried ti contact the australien comapny they told me china is on holiday, and from there only AI generated answers with the same text to use the support email what i have done multiple times but no reaction , case is now with pay pall as the item still not here after 3 weeks and cancelation was not possible , even i send the cancelation email 2 days before they chipped the item

I still have not received the products; they were supposed to be delivered three weeks ago, and no one from customer service will respond. I have emailed, tried the chatbot, tried all avenues of connection with no results. If they ever do arrive or even respond I will update this review.

I purchased the Allpowers R1500 portable power station, but it developed a defect. Despite the product being fully covered by the legal warranty, the customer support team has been completely unhelpful and is actively avoiding their obligations. Instead of providing a straightforward repair or replacement, they delay the process and ignore my formal requests. When you invest in an expensive backup power station, you expect reliable after-sales service in case something goes wrong. Unfortunately, Allpowers fails completely in this regard. I strongly advise against buying from this company unless they drastically improve their warranty process. If you have an issue, you are left on your own. Order number FR4472 17/07/2025 I will update or remove this review if the company finally decides to take responsibility and resolve this case properly

Bough a R1500 Lite on sale, along with buying solar panels from another company and the wiring... the R1500 Lite arrived in good time, but after unboxing it and turning it on instantly had a very bad electronic smell so i let it sit for an hour and smell went away, i then tried plugging it into AC to charge to 100% and nothing, no charging at all, looked up online and it said to use the battery and then recharge it so i planned on doing so. So i plug in a few usb lights into the usb sockets and they work fine, so i try the AC plugs, plugged just one simple bedside table light into it and nothing, then after 20 seconds... SPARKS! blue sparks flying out the right side of it, had to run it out side as was geniunly scared it was going to blow up inside the house! House smelt like burnt electrics for the whole night! packed it back up again and put it in the shed. contacted support right away, that was on monday and its now 3pm on wednesday and nothing even after follow up emails and emailing multiple support users. Im all for trying new or cheaper equipment from lower quality brands but i would not touch this crowd again, especially since thye havent contacted me within 48hrs after a brand new product had sparks flying out of it, im now left here with a not functional power unit and the solar panels have also arrived today and nothing to connect too!

I have not received anything yet. Don’t have any updates on my order.