Insurance Auto AuctionsReviews of iaai.com

I would give them zero stars if I could, three cars I purchased stated they run and drive, all three had blown motors! When I asked for a refund they denied me! Not even a credit.

My car was taken to them for some reason after an accident. Virtual inspection said it will be fixed. It’s being moved to my mechanic. CAR DOESNT EVEN BELONG TO THEM but they have it posted on their website to drum up interest. Posted my VIN, mileage, pictures and videos. Rolled down my windows in the rain to take pictures. I called them today and they verified my car will be moved and said they will take it down after that. Seriously disrespectful and all around bad business practice. Why list something that doesn’t belong to you yet. Seems like border line false advertisement.

Nada todavía

The worst customer service I’ve ever dealt with. They put you on hold forever then hang up on you when they can’t help resolve anything.

Iaai Rancho Cordova worst auction to pick up cars as a transporter you will waste a day to pick up a car

worst customer service ever,they never call back or answer your emails. They stole our your sales tax fees even we have sales tax certificates on file. Also kept $1200 for transportation cost they never provided. Recently bought a car with announced 5000 actual mileage and then we found out that the car had 120000 miles 10 years ago. Only answer you get from customer service is ''we will call you back'' and that just never happens.

Just a few questions: -why IAAI is refusing buyers to test drive cars? Saying because of covid isn't an answer. -if it's because of covid why are they accepting cash and check as medium for payment? Just a food for thought. The guys will get rich overnight if they sell cars to people by telling them that test drive isn't allowed.

I bought a 2018 Toyota Highlander Platinum last week in Abilene, Texas. The pictures did not include all the damage; the windshield is cracked, suspension messed up and several other issues not addressed. The car supposedly was listed as “runs and drives” so my husband flew last Friday from Little Rock to Abilene to drive the car home. The car did not start and run and he had to fly back the same day; almost 1000 in airline tickets. He drove 7.5 hours yesterday to be there today when they opened. The car was advertised as a “platinum” and we bid a couple thousand more for this package. The car is a Limited which is fine but we certainly would have bid less if we had known! I purchased my last car from Co-Part and the car was exactly as described!!! I will never use these people again!!!! We paid the Little Rock site almost 25,000 two hours after we won the auction!!! We won the car for 23,700 and the rest was fees! Beware of false advertisement!!!!!