HyrosReviews of hyros.com

Frustrating Reliability Issues With Tracking I’ve had multiple instances where Hyros randomly drops all tracking data — always at the worst possible time, usually right as we’re scaling ads. It completely disrupts our reporting and makes decision-making impossible. What’s even more disappointing is that this issue has been happening for a long time, and the engineering team still hasn’t been able to provide a proper fix. For a platform that markets itself on accuracy and reliability, this has been a major letdown. I really hope they address these problems soon, because businesses depend on this data.

My feedback is two ways: Negative: Becker says in the upfront videos that there will be no pressure. Well ... I was "motivated" to join quickly to get a certain discount. I even asked if the price is then "fixed" and got the answer "Yes" (I have even screen shots) Now, after the first cycle the price was increased by 43% 🤯 and they stick to it. I contacted them. So, I feel lied to and manipulated to get me on board. And this kind of behavior is hugely frustrating This would be a one star rating Positive: The platform is great, it helps to see the journey that leads had and I can optimize my ads and target audiences based on the results that I'm seeing. I would give 5 stars for the platform - after price increase only 4 stars But still ... emotionally, it feels like they lost me. Especially after being lied to. My sales reps also do mistakes (that's human), but I would always hold the word that they gave, since they are in contact with customers. But the official answer was very disappointing: "I understand your frustration. After checking with the billing department, they confirm that the discount was active at that time and not for eternity..." I have been promoting Hyros to colleagues but will also stop that now.

The team is nice but the tracking is quite inconsistent. Since 2022 the Hyros team and engineers have never been able to fix my tracking. Missed leads, missed tracking on leads that come through, calls with no tracking and events not being sent back to facebook as promised. I think people should know its not all good news from Hyros, the tool, from my experience, feels like its still in Beta and is quite broken. Still waiting fixing, speaking to the team almost daily for years.