HyrosReviews of hyros.com

I am extremely frustrated with the lack of support I have received. For days, I have been reporting an issue with incorrect analytics, but no one seems to take it seriously. Every time I reach out, I am told that the engineers will look into it, yet nothing has been resolved, and I receive no updates. Considering the high amount we pay for this service every month, I expected a much better level of support and professionalism. Unfortunately, my assigned support representative, Bernardo, has been completely unhelpful, and I am extremely dissatisfied with the way this situation has been handled. At this point, I feel like my concerns are being ignored, and I am left dealing with a broken system without any assistance. This is completely unacceptable!

Satisfy or refund—but not both. If you don’t install within 90 days and then request a refund, it’s too late for Hyros. Of course it was in the terms. Why didn’t I read them?… because nobody read it… Not satisfied, didn’t use it, no refund. And I make the request 93days after ahah… Thanks Hyros

Avoid this app at all costs, you will be stuck paying for it forever. I asked them to cancel my account, yet the next month I am now still being charged for the subscription. They said "Your account has been canceled, and no further payments will be made" Yet I am still being charged with no option anywhere to cancel. Scam company.

Impossible to cancel. The account executive cannot cancel it for us and the customer service guy does not reply/ignore us. Insane lack of customer focus for a product that does not even work

I cancelled my yearly subscription too late as I didn't want to renew, so I reached out to them. But according to their "policy" they can't refund me. They can clearly see that I don't use the product. I'm glad their customer service is in to ripping people off. I feel like their "policies" are stuck in the 90s

Working with Alex and his team was frustrating and I did not feel like the software did anything to help us. I regret wasting my time and money.

Absolutely insane what happened to me with Hyros! After paying $3099 for their service (which doesn't track practically anything correctly anymore!), I requested a refund and was not given it because it was requested after 3 days from payment, even though I proved I hadn't been using Hyros for a while! $3099! Let's not joke around, this is not acceptable. DO NOT BUY HYROS!

The software MIGHT be good. I don't know. But the implementation support and follow-up is terrible. The implementation person was the worst I have ever experienced. EVER. She didn't know how to do anything. I reached out to the VP of sales, nothing. A few months later? Nothing. I was so pissed off, I missed out on the 3 months money-back guarantee which, based on what I see they NEVER would have honored. When I told them I was out and why, what did they do? NOTHING. What do I think they think about the customers? NOTHING.