HyperXReviews of hyperxgaming.com

As a long-time customer of the brand, I was extremely frustrated today when I needed customer service, which was robotic, mechanical, and lacked any empathy for the customer. I've given up on support and also on the brand; this will certainly be my last HyperX.

The ngenuity software is not detecting my device (Hyperx Cloud 3s), tried both the beta and the normal for months. Horrible support for this, and very bad amount of info.

Worst products, avoid this company.

HyperX headphones with bad microphone components are Chinese made garbage from the fake American public mailbox company called HP.com that rips off consumers and pays that money to their share holders.....welcome to the 20th century. The helpdesk and technical support is only available on the USA scam social networks, like FB, Instagram and X, no normal support request form page anymore. HyperX and its products sucks big time!

I have a pair of the wireless HyperX Cloud Alpha headset. While working on my computer, I accidently broke the dongle to my headset. I figured it would be a simple fix with a replacement dongle and had no problem paying for it. Their Christmas break was at the time so I waited a couple weeks to talk to a customer service (their AI rep was terrible and didn't understand what I was asking for). When I finally talked to a representative, I was told that they don't sell replacement dongles and I wouldn't be able to have one shipped to me without proof of purchase from over a year ago at Walmart. Having something as easy to break as a dongle be your only way to connect to a computer and then not selling replacements is asinine. I will be recommending people to buy from ANY OTHER company from now on. I should have known seeing that this company is a part of HP.

Très mauvaise expérience avec HyperX J’ai passé une commande pendant la période du Black Friday, alors que le produit était affiché comme disponible et avec une promotion de 20 %. Quelques jours plus tard, j’ai reçu un courriel m’informant que le produit était finalement en rupture de stock et que ma commande était annulée. On m’a proposé un code promotionnel de 15 %, ce qui ne respecte absolument pas les conditions avantageuses du Black Friday sous lesquelles j’avais commandé. Autre point très problématique : Le courriel envoyé par HyperX est impossible à joindre. Lorsque l’on répond ou que l’on utilise l’adresse fournie, un message d’erreur indique que l’adresse est introuvable. J’ai également tenté de les contacter via Instagram, sans jamais obtenir de réponse. De plus, il m’a été promis un remboursement sous 3 à 10 jours ouvrables, mais plus de deux semaines plus tard, je n’ai toujours rien reçu. Face à ce manque de transparence, de communication et au non-respect des engagements, je vais déposer une plainte auprès de l’Office de la protection du consommateur. Je suis très déçu de cette expérience et je ne recommande pas cette entreprise.

Some of the worst products I've ever bought the keys on my keyboard are made from cheap plastic and have started breaking or just not working. My mouse can no longer middle click. I had to get a different headset that was from another brand, since my HyperX headset literally started falling apart. Horrible products. It was an utter mistake buying from this company.

Ordered hyper X headset was sent to wrong address unfortunately my fault of course but couldn’t cancel the order or change address on there website also couldn’t call them to cancel or change address due to it being a weekend will not be ordering from them again wasted 60 $