HyperXReviews of hyperxgaming.com

I've bought a HyperX cloud II wireless directly from HyperX's website. I'm mostly satisfied with the headset, battery life, sound and connectivity are all decent for it's price. The one downside is that the headset's cushion start to flake after what I consider to be a shorter than desired time. I've owned these for about 3 years and the flaking issue started around 2 years. I use them irregularly, sometimes a few hours a day a week, sometimes weeks that I don't use them. I handle my things with care, the headset is not lying around in direct sunlight or humidity or what not. I naively believed that HyperX would sell replacement cushions, but I couldn't find them anywhere on the website, so I reached out to support using their chat. The chat agent told me that they didn't sell replacement cushions, but that possibly they could send me a pair as a sign of goodwill, and asked me for a serial nr to confirm the model of headset I own, a number which I then provided. But then the agent complained that while it matched the required format, the number did not match their system. The agent asked me to make a picture (probably assuming I misread or made a mistake). I made the picture, and uploaded it to imgur (a commonly used image sharing website). The agent then complained that they could not accept untrusted links, and that he would only accept oneDrive/sharePoint links. Services which I do not care to use. (the chat doesn't allow you to upload a file either) But all of this image sharing nonsense was beyond the point because I gave him the exact serial number, I was looking at it while we typed, the nr on a headset as received ordered from the original HyperX website. Make it make sense. I told the agent once again that the serial nr was as I typed, that there where no "other numbers" on the headset, and that when I opened NGENUITY, (their own software) that it also confirmed that the model I own is a cloud II wireless. After which the agent ended the chat. I wasn't looking for a hand-out, I actually accepted that I would have to spend money on the replacements. I would have payed for them and/or the shipping if they had given me the option to do so. The neglible risk of them being the wrong ones I would have accepted. It felt like they didn't actually want to actually help me at any point. HyperX not selling replacement cushions to expand the life cycle of perfectly good headsets is also pretty wasteful and anti right-to-repair of HyperX. I guess I will be buying 3rd party replacement cushions, and will not be buying or recommending HyperX again.

Cheap ass products with low quality. Both my HyperX Cloud Alphas have their black paint just become brittle into pieces and the same with the muff around the mic. Also had a HyperX Alloy Origins Core as a backup keyboard that gave me electric shocks constantly and eventually gave out and I have no warranty left cause it was a backup.

hyperx pulsefire dart mouse, biggest piece of sh I ever bought. Mouse for 80 euros, destroyed after around 2 months. Support not responding or responding once per 5/7 days

I want to share my experience with this store I ordered computer devices as a gift for my son, but the delivery took a very long time and I didn't have time to make my son a birthday present, so I bought it for him in a physical store. After that, I decided to return the packages back to the store, returned them January 29th, and more than 30 days have passed since the delivery of my return, but I have not received the funds...! I contacted the store and they said that they did not receive my packages, although according to the tracking it says that everything has been delivered to their warehouse... I provided the return receipts, but it was all in vain Now I have contacted the police with my lawyer and we will prepare an application to the consumer protection authorities, invouching the Federal Trade Commission (FTC). My order - US337027

This company is complete trash and completely rude. The management of this administration is the worst that I've seen here in local Americas. They provide broken items with either shorts in the main cables of headsets, broken mouse click buttons on $40 mice. And make unreasonable the demands against the handicapped and disabled community without any form of leniency, so that they can sell those refurbished devices from original breakage. Fix them and sell them back to the next suspecting horrible person. After reaching out to their customer service twice, they are demanding the return of the product but not willing to provide anything, but a label that is unable to be printed due to my limitations of my disabilities and no outside family support system. Du.\n E to those experiences it, ties, their hands along with other customers and mine that have these same restrictions who don't have outside tools and assistance to do what they want. And they use that against their customers and refuse to make this right. I have lost hundreds of dollars in hyperx equipment and they have lost the customer for life. Don't believe their feedback do not believe that quality of product. Because it's only gonna fail with cosmetic flaws or internal problems or cosmetic failure completely.Don't trust this company if you want to save your money every time a limitation is explained to them, they hold a firm behind their policy and rip up dozens of disabled community members, because they don't understand that without the chain of command or access to the proper chain of command it gives them the right to hide behind their policy and rip-off thousands of people. Buyer beware.!!!

En janvier 2026, j’ai commandé un casque audio sur le site HyperX. Malgré une validation de commande avec N° de commande validé, et un paiement effectué et débité de mon compte bancaire, aucun email de confirmation ne m’a été envoyé. Impossible ensuite de me connecter à mon compte client pour vérifier le statu de la commande : mon identifiant et mot de passe étaient rejetés. Je tente la procédure de réinitialisation du mot de passe, mais là encore, problème, car si un message confirme bien que le mail contenant le lien de réinitialisation à bien été envoyé, celui-ci n'arrive jamais, malgré plusieurs tentatives. J'ai bien évidemment vérifié SPAM et autres. Absolument rien nulle part. Après trois semaines d’attente, toujours aucun colis. J’ai décide donc de contacter le SAV par téléphone et c'est là que le cauchemar a vraiment commencé : Aucun numéro de téléphone pour contacter HyperX. Racheté par HP, il faut appeler un 08 payant :! Après le bla-bla habituel au bout de quelques minutes, rien d'autre à faire que de continuer à écouter le message en boucle ou bien raccrocher, car personne de disponible. Je fini par trouver le N° d'un standard à Meudon, qui me redirige vers un numéro en 09, où on est sensé me répondre. Erreur !! un robot vocal qui au bout d'un moment vous dit que pour avoir une assistance, il faut passer par WhatsApp, et qu'un SMS vient de m'être envoyé pour accéder au file de discussion HP sur WhatsApp. Je m'y rends donc, et là, la galère continue. On me demande d'abord mon prénom, puis mon nom de famille ... RGPD tu connais ?et mon numéro de série du produit pour lequel j'ai besoin d'assistance. !!!!!!!!!!!! Comme je n'ai pas le produit, je n'ai bien sur pas le numéro .... etc .. .etc ... On prend vraiment les clients pour de la M..... chez HP !! Bilan : 1 heure perdue à essayer de résoudre de trouver une oreille pour résoudre mon problème ..., sans succès. Aucun moyen de joindre un service client réel. Commande perdue, remboursement à demander à la banque. Mon avis : HyperX/HP a totalement abandonné ses clients. Entre un site défaillant, un SAV fantôme et une impossibilité de résoudre le moindre problème, cette expérience m’a convaincu de ne plus jamais commander chez eux. Je déconseille vivement cette marque à quiconque recherche un minimum de sérieux et de professionnalisme. Conseil : Si vous tenez à votre argent et à votre temps, fuyez HyperX.

terrible. recently, my headphones started getting driver problems, eventually moving to a USB audio module error, where the DAC/amp chip completely failed, customer support was, "oh yeah don't worry! get to us at 4pm if you can even get through the ai taking 20 minutes to respond!". at this point, you are probably better off getting chinese plastic for quintuple the price, even that is better value. do not reccomend this company, trusted it too long and now i lost over £200 in buying their trash.

Avoid at all costs folks! Purchased a laptop from HyperX which was missing for some time which of course HyperX claimed no responsibility, assisted nor insured the expensive package. I was able to later find the package but returned unit as it was located past the holiday seasons. The company is now claiming the sealed unit that I received and returned to them is now a mismatch with the "serial number" they had sent. So now they have the laptop I had returned and now claiming it doesn't match despite it being the unit I received and them failing to process the order properly when it reached to them. HyperX is clearly incompetent and I would advise any customers to steer clear from the company. I already have confirmation they received the unit I had ordered and will now be filing a chargeback to get my refund and interest that accrued returned as well as being charged a fee due to the chargeback.