HyperXReviews of hyperxgaming.com

Bad at their CS. Emailed them to raise a few questions in regards to return policies, provided like 5 questions, "whats the return for unwanted goods,who pays shipping? What if item is faulty? advanced replacements possiblities?" I was replied 3 times with some generic 2 sentence emails with a link to their return policy which is incomplete and pretty much empty, not answering my questions at all. I specifically even said in the first email "please do not be like other companies who reply with a link to their return policy and throw a generic answer with two words..." There you go HyperX UK, even asking if they do care about customers they still threw same short crappy reply which they copied from their website saying SSD- this amount of warrant then another part this amount and yada yada. AS IF THEY NEVER READ THE EMAIL TO BEGIN WITH. Pathetic.

So on the 29/01/2021 I placed an order on HyperX's website (UK). I was hyped and could not wait for my headset to be shipped to me. I waited patiently over the weekend for monday to come in hopes to receive a dispatch email however to my surprise no email had arrived. I was a little dissappointed but thought they must of had a backlog of orders from the weekend and did not get round to shipping mine. I decided to pop them a quick email just to confirm where the item was coming from as due to brexit anything from outside the UK now comes with import charges. Anyway i received an email back around 2 days later to explain the item would be shipped from the UK this email also included an apology and the usual crap from companies (COVID-19 has slowed down some of our operations, and shipping/processing may take longer than normal.) I thought no more of it and expected my order to get sent out the same day the email had been sent to me anyway fast forward to yesterday 09/02/2021 and I still had not received an dispatch email by this point I was extremenly frustrated and sent another email expressing my concerns highlighting the points below. - Over 7 business days since the order had been placed - Item still had not been shipped - Left concerns that if for any reason the order was defective the process of getting a replacement was daunting - Stated how the pandemic had been going on for over a year and the fact they had not put measures in place to have orders shipped within a reasonable time frame had made me disheartened on thier ability as a company I also requested to be provided with a date this would be dispatched so I could decide whether to cancel my order and shop elsewhere or wait for the item to arrive. Hours went by without a response email and i decided to browse online i found a reseller which was able to get my item to me next day delivery and made the decision to purchase this and cancel my original order. I then reached out to hyperx again to state that i would now like to cancel my order as i had not heard back and have sourced the product from a reseller due to my item not being shipped. To my surpise I woke up today with an email telling me that they could not cancel my order as it had already been processed for shipping but they are unable to provide me with a tracking number. To not cancel and order that has not been handed over to a courier or even booked into the courier online portal to produce the tracking number is appauling, They stated that if i did not want the order (Pretty sure I made it evidently clear I did not) that i should reject the delivery however that is not possible in the currently climate as all delivery drivers have to operate on contact free delivery which means they leave it on your door step and are in the van and driving away before you have even reached the door. Alot you of may call me Karen or whatever for having this rant but quite frankly it feels like they have not shipped my order due to not having stock and now the stock has arrived are trying to force me to keep my order open even though i have ordered via reseller that is delivering the item to me today where as my order with HyperX directly has not even had a delivery label printed.

Sent broken keyboard. Approved warranty but is making me pay for return shipping. Horrible customer service with overpriced junk. I learned my lesson and will never shop with them again.

Hyperx UK Update 17.12.. After 2 weeks of waiting on the 15th Dec. I have asked them to refund me. But now they don't even reply to my emails. Hyperx sales is total rubbish! Hard time without a keyboard............I have odered a hyperx ducky keyboard from the official site. I have to tell I'm very disappointed, my shopping experience is very bad! a week not enough to dispatch my item also messing around with my address which was right originally too. Am I right if I think there is no real stock and you have no information from my actual order? also I have paid for 2 working days delivery but that not hapenned.customer service phone number not working need to write an email. I received a reply "your order will be shipped soon" soon really? how soon? I have to think there is no stock the customer service member has no idea from orders just fake "please confirm your address". If I know this I would never buy from hyperx. I have spent some money on hyperx products over the past years but I will avoid in the future....even by my headsets elsewhere. Update a week an 10 emails later: "Dear Sandor, Thank you for buying at HyperX. We would like to advise you that the ordered product HyperX x Ducky One 2 Mini is currently out of stock in our UK warehouse and therefore are unable to ship this to you." HyperX 100051345 // JC

Bought a $300 headset it broke on me. They still haven't gotten back to me with my rma 3 emails later and nothing garbage company will never buy any of their products again and told my friends to buy another brand

Customer service is absolute rubbish! The say they have dispatched the item but DPD say they have only received order details but not the parcel. It's been 5 days since I placed my order and already asked to have my delivery fee refunded because the item hasn't been delivered in the 1-2 day timeframe. DPD MakeItRight have told me they definitely haven't received it and HyperX (person named Lukschene) are adamant they have sent it to DPD. HyperX customer service are closed on the weekend so now I won't get anywhere until Monday! It's shambolic how these two companies cannot communicate between each other and I have to do the chasing up. What a nightmare!

These clowns wouldn’t replace an 8 dollar extension chord that my dog chewed up, 2 weeks later the headset jack crapped out on me. Don’t waste your money on this cheap s**t, please spend it anywhere else.

Shocking customer service and misleading packaging. Bought the cloud ll headset as it says pro gaming virtual 7.1 compatible with xbox one ps4 pc and mobile yet there is no means to control volumes or mut mic that option is for usb sound card only. Not ps4 or xbox so how can tbis be a pro gaming headset if you cant controll volumes or mute the mic and cant get virtual 7.1 this is basically poor over priced chat mic that cant be muted