HYPERReviews of hypershop.com

The USB ports failed, and the customer support isn't making any effort to resolve the issue.

HYPER previously sold a battery pack on Kickstarter that it recently recalled due to being a fire hazard. Despite being a safety recall, they only offered store credit for the product rather than a full refund, which is infuriating on its own, but in addition to that, they don't have any equivalent battery packs available to buy at the same price, meaning a customer would need to spend even more money to get a similar product. They also didn't even provide a store credit for the full value, as they only sent me $149, but their own documents show I paid $159. They claimed that the lack of communication throughout the recall process was due to their hiring a third party to handle it, but this doesn't absolve them of their responsibilities, and for several months, I received minimal or no communication about my returned item or my expected refund. In general, this company is extremely untrustworthy, and given their current safety track record, I wouldn't buy from them again and risk another (botched) recall.

I ordered two USB-C 100w Battery chargers from their kickstarter many years ago. When they (eventually) arrived they were ‘fine’ although not as sleek or classy looking as the kickstarter promised. This year I received emails from hyper shop telling me to stop using these items immediately as they are a FIRE HAZARD and should be disposed off immediately. They did not explain how to do this or that it would cost me money. Their only compensation was to offer a voucher to the value i paid for their kickstarters which could only be used on their website. Not sure if its legal to not bother refunding someone with an offer of real money but whatever, I decided to order a replacement. They no longer offer the exact model I ordered (no surprise if they EXPLODE I guess) but the current model is well over $250 USD with $30USD shipping, and I only have a $200 USD voucher. So I paid the difference and shipping to a total of £60 GBP to get a replacement from them and then they UNBELIEVABLY state the value of the order on the shipping at $250USD (paid less than $50usd remember) AND use FEDEX who ‘always’ enforce tax and ask for another £58 GBP($75USD) due on the full amount!!!! So I just paid well over half the price of my original product to replace my original product from the company that sold me that product and then told me to stop using it because it is a fire hazard. What a joke. Hyper juice, if you sell faulty products, you should refund in cash or replace like-for-like, anything else is dishonourable, disingenuous, and reprehensible - and quite possibly illegal in the UK. Will be looking into that.

I ordered two items from Japan. Purchasing from this shop was never pleasant. Here's why. - It took me about 2 months to finally receive the order confirmation email after placing the order. - Poor customer communication. They took 2 weeks to finally email me back. - Each item has been shipped separately. - Each item had mixed up tracking number. - I only received one, and the other never reached me. No idea if it's carrier's fault or theirs, but either way I couldn't trust them. - The item is tiny but packed in way too large box. Maybe it was 100 times bigger. I'm still dealing with them to get what I paid for, but they seem not want to be held accountable. Unless you have no choice, waste no time for this shop.

Made purchase March 30. Said they got my order but no information after repeated requests. The phone number listed is always busy. Said would email when sent. last order was sent right away. Will contact my credit card company to get refund. Don't order from this company. Now April 17 still no response but they are looking into it and may take one week to get back to me. They are still advertising the product for sale

Do not shop here. No response to emails. Paid for necklaces using PayPal and never gor a receipt or received my items. Not way to submit a ticket without an order number. No way to dispute because they force you to send $ via friends and family which I did not catch my bad. Terrible!!!!!!!

Got a voucher to for a recall battery pack. after the check out and payment. I was prompted to pay for shipping which is 93USD. the gift card for the replacement is 169dollar. and because i top up a cable. i paid 10dollar for nothing. The recall is totally a scam.

Non existent customer service. Was sent a faulty battery pack which they later issued a recall for. All I was given was a measley gift card and no option for product replacement or repair. No one gets back to you and you just get ignored.