HYPERReviews of hypershop.com

Update 8 Feb: the ticket number was #239155but to be honest I am not exactly sure how working from home creates longer wait times if you have the same number of team members - additionally the issue isn’t really the delayed response, it’s the attitude, lack of response, and lack of loyalty I’ve been purchasing products from them for something like 10 years now as well as supported 6 of their Kickstarter campaigns and I have to say that I will never buy from or support them again after the experience I have had. Their products are definitely not the premium quality they claim, certainly not worth the high cost when compared to their competitors. I have had a number break or fail which then leads to the absolute worst part of the company - their “Customer Support” is without a doubt the worst imaginable - very slow to respond and when they clearly are not interested in helping, demonstrate absolutely no loyalty or respect for customers. They basically take a “never mind, how sad” approach and encourage you to buy something else. My most recent experience was when one of their chargers died when I plugged it in with a loud “pop” accompanied by that burning electrical smell and when I eventually heard back from them they said there was nothing they could do but here’s a generic discount code we offer all customers go buy something else. When I replied to explain that that wasn’t that great they[ ignored the email and when I chased they basically repeated the “never mind” response. AVOID AT ALL COSTS - BUY CHEAPER FROM ANKER OR SIMILAR AND YOU WON’T BE DISAPPOINTED

Backed one of their Kickstarter campaigns in December. It's COVID with all that stuff ok, but they told me more than 4 months ago (something in June) that orders were being shipped. Still haven't received anything, support plays hide and seek and doesn't reply at all.

Crap products, do not buy they have no quality control at all. I have read and experienced more problems with there hubs than any other. One of their hubs actually destroyed one of my customers iPads. Thankfully I didn’t recommend it. If you do want a good hub go look at Anker, I have been using there hub now for months with no issues. Hypershop also filters out negative reviews for their products. So if you left a review that had less than 4 stars it will never be seen by the public.

Never received my order. Customer service couldn't care less.

Terrible After Sales. They only write back as long as there are no real problems to solve. I was told I'd get a free cable with my charger, but it wasn't shipped. Afterwards I sent an email to follow up and there was no response. Two further emails were sent and it was clear that I was being ignored. They truly don't spend any efforts on customers who have already paid. I would suggest to go with a more established firm, like Anker, who aren't just looking for a quick buck and actually care about retaining customers. PLEASE AVOID FOR YOUR OWN SANITY!

Very bad communication from Hyper team with very little assurance and resolution when problems exist. I ordered a charger from Indiegogo on January and still yet to receive my order at the time of writing. The Hyper team and Joseph Inocencio are not very accommodating with shipping updates and solutions to the shipping problem after a long period of delayed production and shipment (4-5 months). Their solution to the problem was always "we will ship the product in a few weeks" or "if the perk does not arrive after 8 weeks, please contact us." For the record, my order has been almost 8 weeks on the shipment.

I purchased a USB-C Charger months ago, it was finally shipped during lock down and there was no way to contact the courier and hyper refused to assist. Apparently once in transit there is nothing they can do! So I Waited and the courier never showed even though I had someone attend the office for the day to receive. Then the uncontactable courier message to say they would not make it! Then I get a message that they where returning the package to send! I’ve emailed hyper many times and not once have they offered to assist. Terrible customer service very disappointed...

Appalling ethics and faulty products It is over 3 months since I returned a faulty USB-C dock to the company and I have not been sent a replacement. I have sent between 15-30 messages to their "support" team who have been incredibly unhelpful and are essentially lying to they customers. The last 3 messages I have sent have simply been ignored. I have paid $50 for a broken product, paid to send it back to them and have to hound them for months to get a reply. They refused to issue a refund and seem unwilling to send a replacement. Their website likes to claim that they are the "most crowdfunded" devices, but I recommend that you look at the comments on their Kickstarter campaigns. Literally hundreds of unhappy customers who have been screwed over by this fake company. Don't believe the hype about their products. They don't work as stated and you'll be left out of pocket as they ignore customers who have issues. Avoid this company!