HYPERReviews of hypershop.com

Appalling customer service. Hyper Drive enclosure failed and is under warranty. So far email after email requesting the same information over and over again. DO NOT BUY FROM THEM.

Probably the worst company I have dealt with in many a year. Broken promises. Device arrived smashed, been trying to get refund since 13/3. Steer clear, if I could provide a minus score, I would!!

DISAPPOINTING WARRANTY POLICY - I recently purchased a unit that charges two phones, an Apple Watch, and apple headphones but within 2 weeks the unit started experiencing trouble and now the headphone charging doesn't work at all. I contacted customer service and after chasing them for weeks I finally got someone who said that I have to pay to return it to them and then they will assess if the unit should be replaced or not. I even took a video for them of how the headphone charging doesn't work and they still are forcing me to pay hard earned money to return their faulty product. NOT HAPPY!

If I could give them zero stars I would. I send 3 stackable GAN wall plugs due to recall - I understood the owner didn't fess up to the recall and only responded once the government got involved. Fast forward - 3 items were received by hyper and they closed out the issue without a store credit as promised. Then they issued a credit for 1 item only after I called and then I had to call be 2 more times to get the refund for the complete order. So now I have the store credit - I but new 3-in-1 charger and 2-in-1 charger and love the 3-in-1 and need to return the 2-in-1. I do so starting in early March. They said it will be automatically credit back to my account 24 hours after receipt. It wasn't. I wait 2 weeks and call, they note my call, escalate issue and asked for 48 hours to respond. No response. I call again - same drill - escalation - 48 hours - no response. I am now into this recall, return, rebuy scenario for 5 months and I am still not done. I love their products but I cant help to think they try to run out the clock or prey upon peoples inability to follow through and hope that nuisance will cause the end user to forget about the issues. It's sad b/c these folks have such good product taste and engineering and could go VERY far - they literally make better items, with better design than apple. But senior management can't get their business running properly or ethically. I will be registering a letter with California, the BBB and probably a letter from my lawyer (a family member). I have seen offers to run a class-action - I understand the sentiment.

Sent a replacement for a fire hazard power bank, but didn’t mark it as a replacement so I was hit with an expensive import fee. Customer services denied responsibility, so now I’m left coughing up and with the admin headache of taking them to small claims.

Over the last decade, I've been buying products from Hypershop and spent well over $2K. Their products were always reliable and worked as advertised. When I need a hub, charger, or cables, Hyper would be my first stop. Earlier this month, I contacted the customer service because I ordered three cables but only one shipped. They looked into it and concluded that shipped all cables. There is no way for me to show the items that are missing. I will not be purchasing from Hyper again.

Warning - DO NOT purchase Hyper products. They are an unethical company with lousy customer service. 2 yrs ago, one of their power supplies failed a couple of weeks out of warranty - their response, sorry. I fgured, it happens and went on with life. Recently while trying to check what freight would be on an item, after one of their other items recalculated freight just prior to payment to be $150 for a less than 500gm product, I accidentally hit proceed, instead of cancel and it pulled obviously stored cc details from the previous order and processed the order. I immediately emailed requesting to cancel. They ignored my emails for 3 days, then responded, 'sorry, shipped.' Almost 1 month later after multiple 'we will sort this out' then being ghosted for 2 weeks I get an email saying sorry, we have been so busy and the problems are effecting many customers, but basically screw you, we won't/can't do anything.

Their products are good, but their customer support, after sales pretty much non-existent. 22 October 2024: Ordered products and payed a total of $168.98 USD 23 October 2024: Got a confirmation of the order After that I did't get any communication. No information about tracking or any updates. It is November 1st 2024 now and not a single word. I have contacted them twice and I still didn't get a reply. I'm not even sure if I can get my money back So I would suggest not to buy anything from their site. If you still want their products, rather buy them from a reseller. But this is a bad VERY bad representation of their brand. SO BEWARE.