HypershellReviews of hypershell.tech

These people have been sitting on my money since early February 2026. They never delivered the hypershell exoskeleton and making the refund process extremely and deliberately slow. I have not received the refund either yet. Stay away from these fraudulent people. They do not even respond to their emails. I see other people with similar issues too. They will be reported eventually.

Warning to buyers: Hyper Shell’s refund process was painfully slow. I had to escalate the issue through PayPal just to get traction, and despite that, it still took almost 2 months to receive my refund. That is ridiculous. If you’re considering buying from this company, just know that if anything goes wrong, getting your money back may be a long and frustrating ordeal.

Machen Probleme bei der Rückgabe obwohl ich in der Rückgabe Frist bin und das Produkt keine Gebrauchsspuren aufweist. Nicht zu empfehlen

Paid for a product I don’t have I ordered a Hypershell exoskeleton and it arrived defective. Support told me to return it for a replacement. I did exactly that. Now months have passed and I still have nothing. Every time I ask for an update, I get the same excuse: “the replacement unit is in final testing”. So the situation is simple: I paid for a product, returned the defective one as instructed, and now I’m left with nothing. No replacement. No shipping. No real solution. For a company selling expensive tech products, this level of customer service is unacceptable. Either send the replacement immediately or issue a full refund.

Als Mag ja sein dass das Gerät selber eine tolles tolle Sache. Aber der Kundenservice hat -10 Punkte. es ist eine absolute Zumutung die Akkus waren nach einem Monat defekt und ließen sich nicht mehr laden und ich warte jetzt schon seit einem Monat auf Ersatz. Die Akkus haben eben keine Reichweite von 17 km auf kleinster Stufe sondern gerade mal vier auf flacher Ebenen .absolute Kundentäuschung Ich würde dieses Gerät nie wieder kaufen. Ein Gerät das über 1000 € kostet und dann defekte Akkus und dann 20 E-Mails die hin und her gehen weil diese Kundenservice Menschen es nicht fertig bringen Ersatzakkus zu schicken. Zu sagen es ist Luft nach oben wäre schon zu viel gelobt

Timeline of Deception: Jan 11, 2026: Ordered and CANCELED on the same day. Received confirmation of cancellation. Jan 14, 2026: Despite cancellation, they shipped via DHL. They forced ME to contact logistics while I was in Taiwan and the item was in HK. Late Jan: I refused delivery in Taiwan and completed extensive paperwork to return the item. Feb 2026: Found out they STILL CHARGED my credit card on the original order date (Jan 11). I contacted customer support multiple times and only received robotic, template responses. No refund date, no transaction ID, no proof of processing. Warning to all: This is a typical Chinese company masquerading as an international entity. They have zero integrity in their refund process. I have already filed a formal dispute with my bank. DO NOT BUY FROM HYPERSHELL.

I would give 0 stars, but clearly am unable. I received this as a gift. I have a rare disease, and my husband thought this would help. When he gave it to me, it was a Saturday. On Monday, I headed to the doctor to see if she approved. My dr gave me some exercises to try out and then report back to her. I did, and she called me with her findings and recommended that I not use it because it will give me false security and still cause strain on my muscles. Therefore, we started the return process. They asked for pictures, which we provided, of an almost brand-new item since it had not even been taken out of the home. Two days later, they finally respond and now reject it because it exceeded the 14-day limit. Customer service is absolutely terrible!

Real nightmare waiting for fake delivery email for 4 days now. It suppose to deliver to Canada, received email said it successfully delivered to China to a different person. Email support for help, it totally ignore my email request for help and response saying hope I enjoy the product and thanks me for good review. After paying close to $3000 CAD and still did not receive the product and did not receive any help from support. I am start wondering if this is a scam!!