Hyperion Auto Logistics (HyperCarship) is a cutting-edge automotive technology company revolutionizing the way vehicles are transported and managed. With a bold vision and innovative approach, Hyperion Auto Logistics aims to redefine the future of mobility and create seamless experiences for customers. Join us on this transformative journey as we unlock new possibilities and reshape the automotive landscape. Hyperion Auto Logistics – driving innovation, empowering mobility.
HyperCarship | Hyperion Auto Logistics (hyperionautologistics.com) has 38 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
hyperionautologistics.com
Website
hyperionautologistics.com
Category
Shipping & Logistics
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 26% of reviews.
Latest
Most recent review: October 2024.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The company uses bait and switch tactics. I signed a contract on 3/5/2024, for $360 based on my quote from Alex for transportation of my vehicle from WI to CA.
On 3/9 at 8:45am CST, I received a text from Alex, the representative, saying Pickup of my vehicle would be 3/11. I thought great! An hour later the rep Alex said the price is now $1000.
Here is the text from Alex:
“
Distance is more than 2.000 miles and car is SUV.
The price which given to you was calculated by AI and it was mistakenly provided you. Actual price is $1000. I know, it seems weird to you but I am being honest with you. You can check with other companies. They just gave you lower price once you sign a contract, they will come back to you with final price which will be more than actual one”
Mind you this was after I signed a contract on 3/5/2024.
CC
Cassandra C.
This is the company to go with!!!!
Wow is all I can say! I originally entrusted someone else with my transport and no one ever showed up. Almost midnight on the day of the missed transport, I initiated another quote and HyperCarship responded. The process was straightforward and super easy. They were also VERY transparent and responsive as I was having trust issues due to the failed transport from the previous company. My car was picked up on Tuesday afternoon, I was able to speak with the driver and Wednesday evening, my car was home with no issues.
Response from HyperCarship | Hyperion Auto LogisticsMar 9, 2024
Wow, thanks for sharing your experience! Really glad we could step in and make things right after your initial hiccup. Transparency and ease are what we aim for, so it's awesome to hear we hit the mark for you.
Super to know your car made it home safe and sound, and that chatting with our driver added to the positive vibes. We're here whenever you need us again.
Cheers and drive safe!
UY
Ulugbek Y.
Thanks for your help
Thanks for your help! I just received my car
Response from HyperCarship | Hyperion Auto LogisticsMar 9, 2024
You're welcome! I'm thrilled to hear your car has arrived safely. If there's anything more you need or if you have any questions, feel free to ask. Enjoy your car and take care!
AM
Amina
Must READ
READ: Alex couldn’t send me a confirmation for days on car transportation, on purpose. he kept saying the email was coming but it never did, he forced me to sign contract promising a confirmation w driver and pick to pick car up Wednesday and since I was nervous that they were not sending confirmation and my son needs to be in school monday so i canceled and he was happy that i cancelled like it's what he wanted to begin w and charged credit card $199 cancellation fee (shows as $209 on my statement n he says the extra $10 was bank charge) that i was never aware of. He lied that he mentioned it but I have all proof to sent to my credit comp that he never mention a cancellation fee. Now he's suddenly he’s being a dick saying there's nothing he can do cuz i signed a contract n basically shooing me off. He trapped me it’s all he wanted his went from sweet to mean after he got the money for no reason. I don't think he even had a driver for that day. Like I should just give em $209 for free in my position. I feel violated and it’s hurts. As a single mom, going to school myself in this climate when someone takes from me it’s soul shattering, im worried for my son who can’t go to school monday and now with the money they stole from me I can’t get my car here on time to get my baby to school Monday as he said himself “I can make another quote but u don’t get the $199 back so I can sign another contract” scamming me to my face, how is this allowed here, what company is this??? there was never a driver that’s why he never sent me a confirmation, they were most likely not able to ship my car and I’ve never seen someone so happy that I was canceling now I know that it was an easy way to get my money without providing service, I don’t have enough money now to ship my car this week. I cried all day. I have to wait for the pending charge to go through to dispute per credit company’s advice and that will take days. They ruined my son first day of school and broke me. Something has to be done. Now im being ignored, Alex Taylor is his fake name. Please don’t give ur information it’s a SCAM. Go elsewhere.
Response from HyperCarship | Hyperion Auto LogisticsMar 9, 2024
Dear Ms. Mbewe,
I hope this message finds you well. Following our recent communications regarding your concerns with our service, I am writing to confirm that the refund of $209 has been fully processed back to your credit card. This amount includes the cancellation fee and the additional bank charge you mentioned.
We understand that this situation has been incredibly stressful and inconvenient for you, and we hope that the refund will help alleviate some of the financial concerns you faced as a result of this issue. At HyperCarship, we are taking your feedback seriously and are implementing measures to ensure that our service and communication standards are significantly improved to prevent such occurrences in the future.
Should you see any delay in the reflection of this refund on your statement, I encourage you to contact your bank for further clarification, as processing times can vary between financial institutions. However, from our end, the necessary steps have been taken to ensure the refund is completed promptly.
We deeply regret the inconvenience and upset this situation has caused, especially considering your circumstances as a single mother managing education and parenting responsibilities. Please know that we are here to support you further if needed, and I remain at your disposal for any further assistance or questions you might have.
Once again, I extend our sincerest apologies and thank you for bringing this matter to our attention. Your feedback is invaluable in helping us improve and ensure that we provide all our clients with the high standard of service they deserve.
Warmest regards,
SG
Sigurdur G.
another company bailed last minute
another company bailed last minute, but Alex swooped in to pick up my Jeep from Atlanta with zero fuss. Super responsive and reliable, especially in a pinch.
Response from HyperCarship | Hyperion Auto LogisticsMar 9, 2024
That's fantastic to hear! It sounds like Alex really came through for you when you needed it most. If you're looking to share this positive experience in a review or with others seeking reliable transport services, mentioning how Alex managed to make a stressful situation much easier could really highlight the quality of service provided. It's always great to hear about professionals who are not only responsive but also dependable, especially in those last-minute scenarios.
MI
Mia
Shipped my Honda Accord from Chicago to…
Shipped my Honda Accord from Chicago to Miami right before Thanksgiving. All good!
Response from HyperCarship | Hyperion Auto LogisticsMar 9, 2024
That's great news! Managing a vehicle shipment smoothly, especially around busy holidays like Thanksgiving, can be a relief. It sounds like everything went according to plan with your Honda Accord's journey from Chicago to Miami. Safe and timely deliveries make all the difference, don't they? If you have any more shipping needs or questions in the future, feel free to reach out. Enjoy your time in Miami!
SA
Sophia A.
Had an awesome experience with…
Had an awesome experience with HyperCarship.com! shipped my Tesla from NY to LA.
Response from HyperCarship | Hyperion Auto LogisticsMar 9, 2024
That's fantastic to hear! Shipping a car, especially a Tesla from NY to LA, is no small feat, and it's great to know that HyperCarship.com provided an awesome experience. If you ever need to make another move or know someone who does, it sounds like they're a solid choice. Enjoy driving your Tesla in LA!
