hyperfavor.comWe are a team of creators and designers who share a common passion for apparels and accessories that express your personal style. We’ve developed premium apparel brand named Hyperfavor which combine exclusive patterns with highest quality fabrics on each of our products.
hyperfavor.com (hyperfavor.com) has 428 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Clothing & Underwear · Bluefield, Virginia
Excellent
Clothing & Underwear · Glen Allen, Virginia
Excellent
Clothing & Underwear · Virginia, Virginia
Excellent
Clothing & Underwear · Falls Church, Virginia
Excellent
428 approved reviews, newest moderated first
Brenda J.
It took a little while because of the covid 19, but I remain confident.
Response from hyperfavor.comAug 6, 2020
Dear Brenda Jones, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and look forward to serving you again in the future. Yours sincerely, Hyperfavor Support Team
Dave D.
My masks didn't arrive and all I'm being told is to be patient. Easy to say when they already took my $97. The tracking number they gave me was a DHL intent to ship so not a real tracking number. Now even THAT doesn't work. This site is a scam that is just out to steal your money. Don't trust them! UPDATE 7/4/2020: Finally got a refund. Then I received an email letting me know that my order had been lost and was being resent. A couple of days later, another email giving me the same original tracking # along with a separate email asking if I wanted a refund or replacement. THEN...an email in response to this review asking if they could do anything to help me out. I don't think anyone at Hyperfavor talks to each other. All these different responses, suggestions, etc. after the refund was already issued. It's one big, highly irritating circus.
Response from hyperfavor.comJul 6, 2020
Dear Dave Diaz, Thank you for sharing your feedback. Your review helped us avoid another potential disaster. First of all, we would like to apologize for your bad experience with our company but we really appreciate you bringing this issue to our attention. Your review is our big lesson to examine and improve our customer service. However, we would like to get information of your order to investigate and reorganize our department and have a chance to serve you as well as other customers better in the future. Thank you so much for reaching out to us. We hope you will grant us the opportunity to improve your image of us.
Jaclyn M.
Ordered face masks and they never arrived after 20 days (when I ordered said 5-7 business days). Emailed Hyperfavor and they said I was out of luck but they could give me a small discount to reorder. Crappy service, would not order from them again.
Response from hyperfavor.comJul 4, 2020
Dear Jaclyn Martinez, Thank you for your review. We looked into it and found that your order got an address issue so they cannot deliver your parcel. We have contacted you to discuss about the issue and want to give a solution that can make you feel better. We are looking forward to hearing from you soon. Yours sincerely, Hyperfavor Support Team
MTB
Edit: I updated from 1 to 3 stars. I did finally receive my order and I am satisfied with it. Once the warehouse shipped the order, it arrived in 2 days, but they gave me a tracking number almost 3 weeks before that (1 day after ordering) which made it seem as if it had been shipped. They could avoid a lot of negative reviews if they were just upfront about the processing time (the "Covid-19 might cause some delay" is not sufficient). OLD REVIEW: I wish I'd read the reviews here before ordering. I suspect the positive ones are fake. The tracking number they provide is basically an "intent to ship" number with USPS and does not mean they have shipped the package. I also wish I'd checked out the Better Business Bureau profile - an "F" rating. Reasons: Failure to respond to 26 complaints filed against business; 30 complaints filed against business; Length of time business has been operating (since Mid-May, apparently).
Response from hyperfavor.comAug 6, 2020
Dear Sir/Madam, Thanks so much for sharing your experience with us. We hope we would have a chance to serve you better in the future. Yours faithfully, Hyperfavor Support Team
Kelly S. P.
ordered May 11th still haven't received my order. Tracking number doesn't work Very disappointed needed the mask to return to work!
Response from hyperfavor.comJul 4, 2020
Dear Kelly Perttula, We are very sorry for the issue with your order. We have contacted you separately to discuss some options. We look forward to providing a solution you can be happy with. Your sincerely, Hyperfavor Support Team
Nita R.
I recently did a negative review. I was able to reach out a second time and I received an apology and an explanation that I was agreeable to. My corrected face masks were sent to me and quicker than the original ones. Thank you hyperfavor. I would order again. I gave 4 stars for my original disappointment.
Response from hyperfavor.comAug 13, 2020
Dear Nita Richardson, Thank you so much for taking the time to leave a great rating. We really appreciate your business and look forward to serving you again in the future. Yours sincerely, Hyperfavor Support Team
Gay C.
Arrived very late, but nice.
Response from hyperfavor.comJul 4, 2020
Dear Gay Courter, Thank you for your review. We looked into it and found that the parcel was successfully delivered to your mailbox on June 23rd. We expect that you are satisfied with the masks since we try our best to bring high-quality products to our customers. Please let us know if we can be of any further assistance. Yours sincerely, Hyperfavor Support Team
DJ J.
I'm being robbed! I ordered a month ago and I repeatedly asked where's my masks they said it was delivered they lied!! I never got it and they said they were sorry then they have some nerves to tell me if I want to order it will be 50% off next time.....say what?? I want the products that I had already ordered, they just took my money and tell me they are sorry for the inconvenience, I hope they will get caught, the company should be shut down for good, they don't deserve a business!!
Response from hyperfavor.comJul 1, 2020
Dear Darnita James, We are very sorry for the issue with your order. We have contacted you separately to discuss some options. We look forward to providing a solution you can be happy with. Your sincerely, Hyperfavor Support Team