HydrohbottleReviews of hydrohbottle.com

Great so far! Quick delivery and GREAT customer service. Had an issue with one of my bottles and was immediately helped and taken care of. Highly recommend this amazing product!

I got my bottle last week I have been using since then It is great. Taste awesome, water feels very refreshing Customer service is amazing

I bought my Hydroh off of Amazon. The box was alittle damaged but my bottle was fine. When I removed the plug there was some water but I rinsed everything and it works fine. Don't over fill the bottle or it won't work right. Im feeling better. It's working for me. Im 55 so anything helps. I also gargle Hydrogen Peroxide for my teeth. Game changer. Im happy with my purchase. Thank you Hydroh. 🙂

My review is not on the product itself as we have not used it yet because ours arrived damaged. I reached out to the company and received a very prompt response and resolution. They shipped me a new bottle at no charge and shipped it fast. I was so pleased with how helpful and fast they were to resolve. Now we can get to using it to reap the benefits.

The water bottle was slow to arrive but the company kept me informed on whay and they responded to questions immediately , one thing i'd like to know is how many litres a day should drink

I was a little reluctant to order the hydro bottle. But i was pleasantly surprised. After 3 weeks I really noticed a difference of how I felt overall. Even the pain in my fingers improved. My experience with their customer service was phenomenal. This is a great product & great company.

Impressive body results and energetic performance and customer support rep John is very helpful and incredibly supportive and knowledgeable

Review update: Hydro Bottle reached out to me on the same day I submitted my original review. I want to emphasize their commitment to addressing my concern without shifting blame. They exceeded my expectations by offering a solution that suited my needs. I truly appreciated their prompt response, along with the thorough explanation and heartfelt apology regarding my experience. ******************************************************************** I regret not becoming aware of the poor customer service reviews prior to placing my order. I received the order and when I opened the bottle and removed the plug from the hydro cap, as instructed, water poured out. This was disturbing and made me think that this was a previously used bottle. I did not want to use it. I immediately made contact with customer service through email (the only way to make contact) and clearly described the issue and asked to return and refund. I heard nothing for over 24hrs so I sent a follow-up request again, requesting return and refund. I received a response the next day asking for a video of the issue so that it can be evaluated. I sent a response explaining that a video will not demonstrate the issue and again, explained the straight forward issue, requesting a return and refund. I provided a picture of the plug on the cap. I stated that I have been made aware of the difficulties other customers have had with service and that I did not want to engage in back and forth communication when my issue is clearly described and my request for resolution is to return for a full refund. I believe their customer service correspondence is managed by an AI service provider. This would explain the repeated responses and repetitive inquiries. It’s likely there are an inadequate number of “people” to efficiently and effectively manage service requests. I am not opposed to AI but when it is used in a manner that is so inefficient and puts more on the customer, it is not acceptable. Perhaps the goal is to wear out the customer to the point they will give up. That won’t happen with me. This company clearly advertises a warranty, even without explanation. They are in violation of this. My next step will not be through them. I will go to my credit card company revealing the steps I took and dispute the charge if I do not hear back from them with a return authorization and full refund.