HydrohbottleReviews of hydrohbottle.com

I was having issues charging and thought to reach out for advice, your team answered all my questions promptly. After trouble shooting I found it was my charging block. Thank you so much for great customer service.

Excellent customer service!

My bottle wasn't producing very many bubbles so I reached out to customer service. Quick reply back and they are replacing my bottle!! Would definately recommend this company!

This product ultimately wasn’t worth it for us. When the bottle arrived, it was wet, and the instruction sheet was also damp. My husband was convinced it was used, so I contacted the company right away. They asked for photos, which we provided, but their explanation didn’t fully satisfy us. We tried using the product a few times anyway, but there was barely any hydrogen bubbling. I emailed to request a refund and return instructions. Throughout the entire process, I communicated with Amelia via email, and she was wonderful—responsive, polite, and helpful. We were offered the option to keep the product with a partial refund, but we didn’t want to keep something we wouldn’t use. Since we were within the 30-day return policy, I was told I would receive a full refund once it was returned. I wasn’t thrilled that I had to pay for return shipping and wasn’t provided a prepaid label, but I chose to send it back via FedEx using my own account so we could get a full refund. Once I provided the tracking number, Amelia confirmed the return and processed the refund without issue. Communication was excellent, and I had no trouble getting responses by email, despite what some other reviews mention. I would give four stars based on customer service alone—specifically my experience with Amelia—but I had to factor in the product itself.

Love the product. The customer service is also outstanding.

Very prompt customer service. This company stands behind their products and exemplifies the meaning of true customer satisfaction!

I am thoroughly satisfied with this company. They handled the issue with my bottle in a very sincere and dignified way. I was never in doubt that I would be taken seriously about my concerns. I look forward to being a returning customer in the future.

Just buy it!!!! I love the bottle and I do feel like its better than regular water!! Company is amazing! My bottle fell out my bag shattered! It didn't fall under the warranty policy they still worked with me!! Thats too cool customer service 100% Thank you guys for the great product and experience