Hydro FlaskReviews of hydroflask.com

The worst customer service experience. I ordered the wrong size bottle and had to return it because they don’t do exchange. Fine whatever I paid for postage and mailed back. After 3 weeks I emailed them to inquire about my refund. They couldn't provide information until I provided them with a tracking number THAT PAID FOR. They said they can’t look it up without my tracking number. Thank goodness I had it and provided but left me wondering what if I didn’t have it?? Ummm??? before you send the package back to them they have you write on the returned box a RMA # shouldn't they be able to locate the product without the customer having to provide a tracking number first? WTH is the RMA # for?so after receiving my package it takes them 4 WEEKS to process my refund. For a multimillion dollar company they need a better return system and customer service. I will never order from them again.

I love Hydroflask. Use mine everyday and still in great condition. Good quality and price. I will buy again

I placed an order for Hydroflasks and boots (2) for xmas gifts in mid Dec. Fedex delivery was supposed to be within a few days. As these were xmas gifts, I assumed they had been sent and received by my nieces. On late 12/27 I received a VERY odd email from Hydroflask. Odd that it was sent to my email account by the "To" was to the recipient of the gift saying "your order has been canceled." I assumed the gift recipient (because it is now two weeks later) exchanged the hydroflask for a bigger one, a different color, etc.). NO...they NEVER sent the package and waited TWO weeks and AFTER christmas to tell me the order was CANCELLED. Literally, thank god it doesn't matter in the grand scheme, worst experience with this vendor. NO apology, NO explaining why the email was sent to me with the RECIPIENTS name as the PURCHASER's. Sometimes I get worked up so I googled reviews....Maybe I got the short end of the stick...NOPE...standard practice it seems. So uncool. Goodbye HYDROFLASK

Love their products, current, cute and performance based. It is for all generations.

Do not order from the website!! I ordered two Hydro Flask bottles on December 2 for my granddaughters’ Christmas gifts. It is now December 28 and they have not arrived yet. The website said 8-12 days to ship. I did not know they were coming directly from China or I would have bought them locally. When I emailed to find out where they were at, the reply was to have patience as they are experiencing high volume and being affected by climate change? They charged my credit card but I am increasingly doubtful I’ll ever see the merchandise; in the meantime my granddaughters did not get their gifts yet. This is the worst customer service I have ever experienced. January 3 update- the flasks have arrived. Just be prepared for a long wait if you order from this website.

Good shape but wrong colors. My dad ordered a mint hydro flask for my Christmas present but they sent a lemon yellow one so we called them and they gave us another one, supposedly mint, but it came as a pacific blue. They are both in good shape and we got two for the price of one, but still we didn’t get the color we ordered both times.

I ordered on Nov 28, shipping within 5-7 days. I emailed them Dec 18, was told would be there by Dec 23, it was in the USA. Never was give a tracking number Emailed them again Dec 23, I got email back with miss spelled words saying they would check and get back to me and offer to give me a 20% refund. NEVERTHELESS my granddaughter gift didn't arrive until Dec 26. I had no gift for her on Christmas. She's 14. I will never purchase from them again. There is no communication they don't get back to you. I'm still waiting from Monday to hear the information

Hydro Flask is the 2019 definition of aesthetics over function. This bottle looks great, the cap is high quality and the carrying strap is very durable. BUT It absolutely cannot withstand any level of normal wear and tear. I noticed I had a smudge on the bottle and tried to use the soft side of a sponge with water to get it off, resulting in a streak of discoloration on the graphite paint. I dropped the bottle ONCE and It bent the bottom of the bottle at an angle resulting in the bottle not sitting straight on any table. Do yourself a big favor and get a bottle that doesn't need to be pampered to look good or function properly.