Hydro Flask makes double wall vacuum insulated stainless steel water bottles backed by a lifetime warranty.
Hydro Flask (hydroflask.com) has 152 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Shane F.
Customer service was actually really helpful. However, I’d expect them to be considering the first package they sent was just an empty box, there wasn’t a water bottle which I had ordered. They claim they’re sending a replacement, but even with my 2 day shipping they gave me, I have yet to get an update on the package after 6 days of waiting.
Genevieve A.
talked to a customer service rep--joan, so rude. she even advised me to cancel my order ( very bad for their business)
Wes M.
Shipped from chengdu,china covid19. We ordered a hydroflask thinking it was shipped from within the USA. The thing is being shipped directly from the center of communist china from a city called chengdu china. View this city on google maps. The tracking number leads us to china post where our cup is being held and delayed. We are afraid the cup may be infested with the covid19 virus they sent to us that killed millions of Americans. I don't want this cup now. I will burn the entire box with the cup inside if it ever gets here! Freaked out in Tampa, Florida USA.
Teagan P.
Very disappointed with Hydro Flask. I bought a water bottle of theirs and a wide mouth straw lid, within 2 weeks there was a piece of the lid missing causing it to leak. I emailed customer service and never received a response. After 3 months with no response I finally went to Dick's Sporting Goods and bought another straw mouth lid which once again lost the same piece and is leaking again. I am not only very disappointed with the product but also their costumer service. I expect more after paying so much. Would not recommend purchasing anything from them.
Jennifer K.
SCAM!!! My order never arrives. I called, was on hold for 30 minutes with curt customer service woman (and I was nothing but kind). I had received and email that my Tote was shipped, but FedEx had no record of the tracking number. She stated it was 'lost' and said she would 2 day ship it. Well, its been well over 2 days. And, again, the tracking number sent seems bogus. I ordered from Hydroflask.com, so I assumed I'm not getting a fake company?? Still trying to get my money back at this point. NEVER ordering from them again.
Cindy C.
Fraud! Theifs! Don't trust this company. They go by many names. Scam.
Linda L.
Please do not buy this flask if you want it to keep liquid hot. We bought two, they are not cheap but have used them twice now and water has not kept hot. We have not used them for cold liquid so cannot comment on this but don’t waste your money if you want hot tea or coffee. Ours are going back!
Henrik
Stop - do not buy from this company. They steele your money and do not ship your order. Have waitet several weeks and have not received any information of dispatch - crooks !
