Hydreight WellnessReviews of hydreight.com

The dials on the dates I would prefer just writing dates and times in blanks. Vital signs are kind of a hustle to put in because you have to click in and out of them instead of just writing them out. I feel like there’s no one I can call for help. There’s no phone numbers for support only emails and then it takes days to get an answer. A lot of my questions could be answered if I didn’t have to watch webinar upon webinar to get info. It would be nice if the info on the webinars was in documents so you can just search and find what you need. In the webinars it tells me I can do a FaceTime for check-ins and then I was told by support team that I actually have to physically be with the client. Also the app glitches and stalls up sometimes. The providers on one weekend I’m not sure how a person could have done an event because I could never get connected to a doctor so I had to re-schedule to another day after hours of sitting with my client. It is almost backwards to me how info is presented. It would be nice if the learning center had screen recordings and YouTube’s of how to operate the app and then if the info for meds was in print form that would help me a lot! Please do not take this as a rant as I am so appreciative of what this app has done for me!!

Customer Service is good but the system has lots of problems and it’s more difficult then it’s needed to be.

It's just a lot of steps to get to what you need to get to. Last week was actually my first week in business. It was a bumpy to say the least but I'm glad the clients were patient and understanding.

I love the business success squad. They want you to succeed and do what they can to grow your business. The pharmacy response is way up from what I would say last year. The Pharmacy director Lindsay is responsive, smart and very thorough! My huge issue is with tech and they drive your business. Hydreight needs to work on tech. I am sure they are overwehlmed however, tech support never works out for me. Their response time, response itself and the success around tech with there patient specific orders is still horrible.

It’s ok, I recently joined and I’ve done IV therapy a lot of different places and for other companies in the past, and I already have a clientele so i decided to try hydreight out to see if this would be easier and less hassle since it’s marketed as “all in one” services. But right now I’m a little frustrated and overwhelmed. It’s farrrrr too many long videos that really don’t help us get started and situated on the platform with the things that are important to us- pricing, how to book, and creating a better streamlined experience with our clients that is personal and that works. I see that they are trying but it’s actually way more confusing— this app is poorly designed and extremely confusing, I feel defeated every time I open it up. I have been on so many webinars, calls, and watched recordings but I’m still not quite set up to take clients/personalize my “website”/menu, or anything that actually matters for my business. ANDDD I have customers waiting for me. It’s frustrating that they only have an email and everyone has separate jobs/roles and they just bounce you around to different people all day. I feel lost. I wish there was a active Fb page or something with other ppl where we can help each other. I can only imagine how ppl who’ve never done this business must feel. I’m sure I’ll figure it out but this has left a bad taste in my mouth. I handle customer service differently so my goal is to make back the 3k investment and then reevaluate if this is worth it. This is an honest review.

The Hydreight concept is great, I couldn’t be a business owner without them. Hydreight helps me to manage all of the business side so that I can be a nurse! Coordinating pharmaceuticals, payables and receivables, nurse payouts, patient payments, scheduling…. Securing medical directors… Hydreight and the app makes all of that possible in one place. However the app is my nemesis, very rarely can a patient book an appt without help. My other issue is that there are a lot of things you can’t get from the pharmacy so I’m constantly shopping elsewhere. The app is my biggest issue, and I have issues with it on the daily. However you can’t do it without the app. They do have good tech and marketing support.

my order took very long to be ship and till now im still waiting to be complete.

Hydreight makes it easy to start out and has everything all in one. The webinars are helpful and they follow federal guidelines. The pharmacist is always very responsive. They also take the hassle out of taxes which is nice. The app is difficult to work with, after two years of constantly emailing IT for repeated issues I can’t handle dealing with it anymore. They also lack multiple vendors so when one thing is out you’re stuck waiting for it to come back in stock and have no other options to choose from.